February 20th 2009 2:04 am PT
I want to take a moment to talk about Windows LIVE ID’s and Gamertags. Recently,
there have been a few stories about Gamertags becoming unrecoverable. I want to set the record straight, and let you know what is going on, and what we’re doing about it.
In the rare case that you DO NOT sign in to Xbox.com or another website that uses Windows LIVE ID (like Hotmail) it is possible that your Windows LIVE ID expires (goes dormant.)
An Xbox LIVE Gamertag is unrecoverable from the system only when the associated Windows Live ID has become dormant and the Gamertag has been deleted from all Xbox 360 consoles.
Members with dormant Windows Live IDs can continue to enjoy the benefits of their Xbox LIVE Gamertags on their Xbox 360 consoles, including earning Achievements; however, they will not be able to use their expired Windows Live IDs for activities such as account management on Xbox.com.
It is important to note that an Xbox LIVE Gamertag is unrecoverable from the system only when the associated Windows Live ID has become dormant and the Gamertag has been deleted from all Xbox 360 consoles.
What you can do to prevent having any problems:
What we’re doing:
We are actively working on an update that will allow you to link your Gamertag to a new Windows Live ID if one becomes dormant.
If anyone should have an issue regarding their Xbox 360 or Xbox LIVE account should visit xbox.com/support so we can assist you.