June 9th 2009 7:00 am PT

Xbox Live Service Maintenance


On Tuesday, June 16th from 7:01AM UTC (12:01 AM PST) for up to 24 hours, Xbox Live will be offline for maintenance. As a result, Xbox LIVE and the ‘My Xbox’ section of Xbox.com will be unavailable, and the Xbox forums will be in read only mode (you won’t be able to post.)

The remainder of Xbox.com will be available with limited interruptions.

This service maintenance is to prepare for some of the recently announced features that will be available later this year.

Let me reiterate: When the service returns, you will not have any new functions or features. This is for scheduled maintenance only.


Xbox 360 By Larry Hryb, Xbox LIVE's Major Nelson

  • Shafnitz

    So here’s a problem I have with this. Netflix streaming is dependent upon you being a Gold subscriber. So I won’t be able to stream Netflix while Live is down, correct? Same thing will be the case with the other services being added, like Last.fm. Perhaps these features need to work like premium content. They should be linked to my gamertag and to my console so that I can use them even if Live is down.

  • Raiden BR

    Long time without maintenance.. I guess it’s time. Just hoping that things will go smooth this time.. but the records show me otherwise. :(

  • Geen82

    If this speeds up the dashboard and overall makes Live a more pleasent experience, then more power to this! It would be nice to use the dash board without 15-30 second loads or having the system freeze up completely.

  • Rasy2kG

    will 1 vs. 100 Extended Play be available on 06/09 still?

  • mhart

    the same day that Ghostbusters and Guitar Hero Smash Hits, those will hold me over until Live comes back on. Just any achiemements I acquire will not have a date by them.

  • I Scarface UK I

    What new update in NXE…. Just kidding

  • CIStoll

    I had to make a sign-in just to tell Shafnitz he might need to go outside every once in a while.

  • Supreme Entity


  • CompactDstrxion

    Fix the guide freezing PLEASE

  • Quasar281

    Yes, please fix the …………………………. guide freezing issues when I’m trying to ……………………. scroll through my friends list and ………………… see what they are playing. Thanks!

  • CyberKnight

    I just had to sign in with my existing account so I could say I laughed at CIStoll’s comment, and say if I could “vote it up”, I would. ;)

  • Doh Ray Egon

    Great…so about the time I get my XBox back from it’s 2nd E74…I won’t be able to get on Live.

  • Mr Barrel Roll

    Hooray for maintenance that coincides with vacations! :D

  • L0rN

    A scheduled maintenance is better than unscheduled problems we have every day. So hopefully everything will get better after it and HOPEFULLY LIVE WILL BE down fpr 24 hours and not 2-3 days like the last time.


    Details for this week’s XBLA games from AceyBongos: “6 classic SEGA games hitting LIVE Arcade tom: Altered Beast, Phantasy Star II, Comix Zone, Shinobi, Sonic 3 and Gunstar Heroes. 400MSP each” http://twitter.com/AceyBongos/status/2089510746
    As far as the first five go, I’d suggest just saving your money and getting Sonic’s UGC instead, since all of those games are on it plus a LOT more and it would be cheaper. As for Gunstar Heroes, it’s definitely worth the 400 points! I already have it from the Wii VC, but since it’s not on Sonic’s UGC and this version is going to have achievements AND online co-op, I’ll probably get it again.
    If it’s the achievements that you really want though, then I guess it’d be worth it to get all of them. However the only other games that have online co-op are Altered Beast and Sonic 3. http://www.xbox.com/en-US/games/calendar/default.htm

  • Arsenic13

    When will we actually get an update? The laggy guide is unbelievably slow. Want proof? Heres my own personal footage to prove it.

  • DMZilla

    No LIVE for up to 24 hours? *twitch twitch*

  • yolarrydabomb

    Never had that problem. could be your internet.

  • bUbbALoUmCc

    Dude thanks for making that video Arsenic13. Please Major look at the video because mine is like that to. This needs fixing.
    I do have a question. To the ones that have this problem do you have a HDD that is almost full? I was wondering because I have a 120GB HDD that has about 20GB left. My two friends that have a 20GB dont have this problem and they both dont use there HDD to much.
    I am wondering if loading all my games on mine has made it slow. When the NXE came out it was fine for weeks until I started adding all my games to the HDD.
    Just a idea.


    No yolarrydabomb, I seriously doubt it’s his internet that’s causing the lag problem. I have the same problem with mine too as have many others on here and other xbox communities (although mine isn’t quite as bad as Arsenic13’s).


    @ bUbbALoUmCc: Yeah I’m in the same situation. I have an Elite with about 10GB left on my 120GB HDD after installing games on it, but my lag still isn’t quite as bad as Arsenic13’s. So to Arsenic13, what was the state of your system and HDD when you shot that video?

  • Warrengonline

    Are we complaining or giving suggestions? IF we are giving suggestions, I’d like it if I am playing a game of Too Human, I can talk to my co-op partner, okay, my SFIV friends are having a party, I can excuse myself and go to the Party Chat and alternate between the PARTY CHAT and the GAME CHAT CHANNELS, and hold for a moment, Private Chat request, a friend needs help with a game and it is best I chat with him and not text message. My previous experience had my Private Chat canceled out by the Party Chat after a few moments. Sounds complicated, but it is not. No rush to fix it, but an issue that should be addressed eventually.

  • Dark Knight 2K

    This happens far too often and never really improves performance.

  • Louie

    It will be another delayed update…

    Or will it…

  • rafoca
  • Warrengonline

    If that is all the time, “Ewieee, bro”.

  • Exu

    I thought the whole idea of being able to take down sections of Live was to avoid this?

  • GiantDave7

    Did all you guys complaining about the guide/friends freezing actually go read the link in the post or just start complaining?
    To quote: “the entire Xbox LIVE service is being upgraded for improved performance including better guide and friends access.”
    So yes, it is being fixed and actually read posts in future!

  • Exu

    Yes, it’s being fixed, but not NOW. Whitten even Twittered the other day about how guide lag is fixed, meaning for the update that this is not bringing.
    The guide lag’s only been around since, oh, November.

  • Computerdude103


    haha that’s one of the biggest fails i’ve seen in a while. You yell at us for not reading it, yet it was clearly you that didn’t read it. The post you reference says that “the entire Xbox LIVE service is being upgraded for improved performance including better guide and friends access.” IN THE FALL!!!

    We are complainging beacuse we want it fixed now. $50 a year and we have to wait for fall to use our consoles properly? BOGUS!

  • Shonk

    Mine is also exactly like this 50% of the time

    and no its not my net i have 20mbit
    and yes i know what im doing
    i have been on the net for longer than alot of people here have
    been alive


  • Xcell Miguel

    For the Guide freezing, I found something that worked for me twice :
    deleting some installed games of my HDD.

    I have a 120GB HDD and I installed 13-14 games on it and then I had freezes almost every time I used the Guide, some last up to 30 seconds, so I were often kicked from games.

    Now I have 8-9 games installed on my HDD, and I do not freeze anymore.

    I think it’s linked to the Quick Start option that scans every games on the HDD.

  • Shonk

    I just noticed this on that video

    mcdevitt1985 (2 hours ago) Show Hide

    Oh? I wouldnt complain on major nelsons site in the comments section. I’ve been blacklisted as in I cannot post any comments on there after complaining over and over again about the dashboard lag. Big suprise that microsoft hushes up people who complain about their products instead of fixing it.

    its a bit bad banning the guy

  • Shonk

    I have 150 ish games on my hd
    all paid for so wont be deleting them

  • Xcell Miguel

    No I’m talking about retail games, not the Arcade ones, I have more tha 60 Arcades games on my HDD.

    Just try with less retail games installed on your HDD, it can solve the problem.

  • Shonk

    Just checked i have 9 installed

    clearing cache seems to make it not quite as bad
    but only for a few hours

  • Shonk

    was 8 even 1 was the disk in the drive

    just deleted the 2 that i have 1000’d in the last few days

  • h4wkrapt0r

    I read an Microsoft article (or was it the live forums?) thats it do with the NXE structure and that having a load of marketplace stuff (on your hdd?) slows the media guide down.
    (may be wrong).

    regradless, I wander if theres an ETA for the updates? Once the media guide is fixed I should be killed less (yes i got killed alot when using the media guide during CODmw and w@w).

    Will each region get a different date (i.e the UK needs the sky update but not the netflix)?


    Cool,an update,this must mean they are finally fixing the laggy guide and friends list lockup problems that this “new” dashboard has been plagued with since day one.Geez,it’s about time.Also,if you unplug for a certain amount of hours,that clears the cache too right?I did that for like twenty hours the other day and still lag in the guide.

  • Shonk

    no unplugging the hd doesnt remove the cache

    I wouldnt be waving the flag’s just yet
    i dont think we are getting a laggy guide fix until november

  • h4wkrapt0r

    @shonk, aye i dont think we will see the update till october-november time too, which is kinda disgusting, as it will be a whole year of this bugged being left unpatched…

  • JoDoherty2343

    Yes, I will be on vacation during that time so it dosent effect me.

  • Xbox Sonic

    my xbox’s currently@m$ waiting for a replacement, so it does no infulence on me

  • Arsenic13

    I do have many games installed on the HDD. But when I had the small 20GB and it was full of other junk it wasn’t slow. Idk how it could be my HDD fault. Please post video responses or spread this video. This issue NEEDS TO BE FIXED.

  • Xcell Miguel

    @Arsenic13 : I had a 20GB before too, and I did not had those freezes, it just happened with many games installed.
    Maybe it depends on the size those games takes, I have 9 games and 34GB left on my 120GB, and it does not freeze.
    With one more game, it freezes up to 10 seconds.
    One month ago I had 14 games and 5GB left, and it was freezing all the time.

    Just try with less and less games installed (try 5), it just take some time to try, but until this is fixed it’s the only way I’ve found to stop the Guide from freezing.

    I think the number of games installed is the major thing that makes the Guide to freeze, as the Dashboard scans all the content when it’s launched (console startup and back to dashbord), and the Guide scans every time you launch it for its “Quick Launch” option.

  • ShaggyB

    not to be rude… but wasnt e trying to make it so that this kind of thing wouldnt be needed??

    Ah well… its not like i cant play Xmen Wolverine a little more

  • XxLightkunxX

    Did anyone actually find out when the new features will be arriving? I’d like to get to using them asap and I didn’t find out anything from e3.



    The answer is NO!

    Now STFU!


    @ XxLightkunxX: Nothing more specific than “this fall” has been announced so far.

  • zRedGemz

    i hate that you chose to fix xbox live on the day ghostbusters comes out i mean it could be 2 hours but if its too long i wont be able to play it online on tuesday