June 16th 2009 12:46 am PT

Reminder: Xbox Live Maintenance on Tuesday


One last reminder that on Tuesday, June 16th starting at 12:01AM PST Xbox Live will be offline for up to 24 hours while we perform scheduled maintenance.  During this time Xbox Live and the ‘My Xbox’ section of Xbox.com will be unavailable, and the Xbox.com forums will be read-only.  The rest of Xbox.com will be available with limited interruptions.


When we turn the service back on you won’t see anything different on your console.


I know that Litheon and others will be hanging out here in the Chat and I’ll try and drop in every once in a while.  You’ll also be able to find me and a couple of my co-workers at the new Xbox Live Operations Blog.


Trixie and the community have gotten together to suggest a few things to keep you busy while we’re busy – check it out.


EDIT: Maintenance is now underway.

EDIT part deux: We’re back!  Thanks for your patience.  We’re not quite ready to pack it in yet so I’ll try and say a few more things before calling it a night.

Archive By Larry Hryb, Xbox LIVE's Major Nelson

  • Antz2ndxbox360

    xbox.com dosnt work properly for me anymore.

  • FightDog 85

    And now: Magic the Gathering, another Arcade-Game you CAN`T DOWNLOAD from the marketplace! Why do you add more and more stuff to the marketplace when it doesnt work? FIX THE MARKETPLACE!


    for me at the moment,
    XBOX.com = Server is Unavailable

  • SoulAssassin808

    everything is f-ed up, i wanted to download the BP DLC but not its not even showing up, not even in the ingame store…

  • LeviAJones

    Luckily, this whole thing went off without a hitch.

  • dreampage

    At the moment I can’t download Sam & Max, it says the usual “Can’t retrieve information from Xbox LIVE” message. It happens elsewhere, too. Also, some Xbox.com features are missing and some pages don’t display at all.

  • mAdAk


    Not sure if anyone else had this problem or reported it. During the maintenance, I could not launch Windows Media Center extender on my 360. It gave me a message like “This game requires a connection to xbox live”. I am using Windows 7 Release Candidate 64 bit if that makes a difference.

  • LeviAJones
  • Exu

    Oh this gets better and better. Turns out there are TWO episode packs for Arkanoid! And they are both 240MSP! And they are both 108KB! And so the full total for the full game is 1280 MSP! And you still can’t “download” them, or anything at all, even if you want to! Thanks Microsoft! :D

  • MeS FEAR

    this is so bad…comon microsoft…we pay a lot of money for the service and now its not possible to use the marketplace at all…wth is going on??? i hate the maintenance days cuz you never can do everything right and ppl are going upset…hours and hours and no changes…even the rock band tracks are not online and should be yesterday…but because of the maintenance some ppl cant get what they want now…is ms aware of the problems with xbox live??? i dont see any reaction…the only thing they will say is just sorry! but sorry is not enough cuz we pay for xbox live! if it would be free than i wouldnt mind

  • animefan631

    Yea before it was giving me an error message when I try to download Magic on Arcade. Now it deducted the points and I am getting an error message saying the download could not be completed with the status code 80070057 which if I researched correctly means I need to free up space on my HDD, but like I have 2.2 GB free so yea.

  • Exu

    Seems like games are running as fast as swimming through molesses too. Alright, this is really pissing me off now. This happens -EVERY- damn time. What the HELL were you doing with your 24 hours yesterday, Microsoft? Because the only mental image I can conjur up is just stitting on your backsides chewing gum and playing with paddle balls.

  • MeS FEAR

    XBOX LIVE MARKETPLACE: “Users may experience difficulties when attempting to use Marketplace and/or making purchases. We are aware of the problem and working to resolve the technical issues. We apologize for any inconvenience this may cause and thank you for your patience.”

    thats the message from xbox.com and i hope they will fix it so quick as possible cuz its really annoying

  • DarkMime64

    Brilliantly, it charged me 1600 points for Sam and Max before giving the “Could not be downloaded errors”.
    Every time after that I had the option of “Download Again”.
    Which never worked.

    Now I check, my points are still gone but the “Download Again” has reverted back to “Confirm Download” and they want ANOTHER 1600 points.

    My points are still gone, so what gives?
    What do I do now?!

  • twisted poke

    Well, unfortunately this sort of thing always happens after “maintenance”. Did you folks really believe this time would be any different? It will all get sorted in time and laughed off by the talking heads at MS as usual. Patience…

  • MeS FEAR

    btw…my xbox section doesnt look so bad…the only thing that looks bad is the gray background…there should be a picture or something

  • BlinkGT

    Xbox.com and the dashboard are so slow, moreover the marketplace doesn’t work. Thanks for the maintenance, it can’t be worst than now. :/

  • Kindergamer

    @DarkMime64: You can alo try downloading the game from the download history page in the account management section of your gamertag profile.

  • Cardy69

    typical, xbox live returns & my brother get his third Three Red Lights.. I am just hoping it’s within warranty. I can’t even return it through xbox.com support as it seems it won’t let me sign to report it! Il maybe try calling xbox instead..

  • Special C

    Darkmime I have the same problem with Magic. I spent the 800 points and it wouldn’t download. I went back and It wanted me to buy again. I even went into Download history and it’s there, but it still wants me to pay the 800 again.

  • EssCee UK

    I’ve just tried to get the demo of Magic by pressing ‘(X) Download now’ got the “Couldn’t download” error. Then discovered it’s charged me for the 800 points for Full Game.

    So how do I go about getting my 800 points back for something I only wanted to look at.

    BTW: 2 downloads I added to my queue before the “upgrade” failed and “Sonic the Hedgehog 3″ is no longer visible on Marketplace.

  • LeviAJones

    Microsoft has made no comment on this problem, but they have been deleting comments from the Xbox Live Operations blog that used the name “Xbox Live Server Maintenance Team”

    Strange they have time to remove posts but not make their own.

  • metallicorphan

    well,i tried downloading Sam and Max again a few minutes ago,after actually paying for it this afternoon(6hrs ago)…and yup,its not even registering that i have paid for it now,it now has 1600 points back next to the full game(it did have a tick this afternoon)…but of course my account has still been r*ped of 1600 points

    what a complete clusterf*ck this has been

  • Tracker Wolf

    Is anyone else having disk read issues. After the update finished this morning I tried to download the DLC code for Ghostbusters to have it say invalid code which it still does, and then tired to play the game again only to have it not even read the disk. I tried a DVD and a music CD aswell and nothing works at all. Just wondering if I was alone in this.

  • KurosawasGhost

    its just bad business not responding to a problem like this….all we get is the generic xbox.com message….

    would it be so hard to say “hey guys we had some hiccups and are working on it right now” you know, a little nod to the people that use and buy their product.

    An update would be nice, but usually we the community get yelled at for not being patient, etc…which is total b.s. but anyway, I just figured an update would not kill them but i guess it would since this has gone on all day now.

  • AIaskanGrown

    i totally agree with kurosawasghost.

  • emuholic

    Is anyone else experiencing their xbox freeze on the dashboard at random times? The xbox has not fully crashed as I could still talk in party chat to some friends but the xbox is unresponsive to the joypad and wont do anything until i switch it off. I thought it might be the xbox playing up, but my brother and a friend had the exact same problem earlier on.

  • a peeking duck

    KurosawasGhost: at least they’re not staying quiet over at http://blogs.msdn.com/xblops/

  • e

    @KurosawasGhost and others:

    We are absolutely aware of the Marketplace issues and are working on them. You can always get updated status on your local Xbox.com Support page:


    Additionally I’ve made a post at the Ops Blog:


  • KurosawasGhost


    well there you go! Thanks…lol thats all I wanted. Hopefully it gets fixed soon….

  • metallicorphan

    hey Mr e,i know this may be a problem to be fixed for another day,but on xbox.com,my xbox page how come we can only compare games with the first 3 friends who’s avatars are showing when they are online?

    like when we look at a friend on our list from ‘xbox.com>>my xbox page>>friends’ who hasn’t been online for 2 days,we can’t compare games…how come?,there is no option,only on those who’s avatars are showing

  • metallicorphan


    nevermind,i have figured it out now,you have to move your mouse over the gamerpictures,for the mini profile thing to come up

  • TaygetaVendetta


    Install the Adblock Plus addon for Firefox and you won’t have to worry about advertisements/banners again.

  • Anonymous

    oh look at some of the comments from the douchebags that said this maintenance has nothing to do with the dashboard when the dashboard freezes for a few seconds when looking in parties and backing out?

    and i dare someone say its my 360 when its not since my sh*t is 2 days old. stop riding microsoft’s stick so much and you wouldn’t be so much as drones, sucking up to every announcement they make.

  • Slyrus


    Its your 360. Mines not doing it. Give daddy back his laptop.

  • Anonymous

    ^ typical drone response. protip: you won’t get anything free from microsoft. perhaps the no-lube treatment that you seemingly enjoy

  • Veive257

    I just noticed that I can’t view friend’s achievements anymore through xbox.com.. the compare link is gone and clicking through shows my own. Was this removed on purpose? Seems odd that achievements are private now..