August 12th 2009 2:01 am PT

Some of your Xbox LIVE Tenure questions answered

One of the features we shipped with the latest Xbox 360 dashboard update today is what we call Tenure. This is a number that appears when you are looking at Gamercards on your Xbox 360 console. It’s the number 5 you see at the top right of my gamercard above. This number will show how many years someone has been an Xbox LIVE Gold Member. Working with the team here, we’ve put together some answers to some of the frequent questions that we’ve seen in the Xbox forums.

 

Q. My tenure is not displaying at all!
A.  The Gold Tenure is being rolled out to all Xbox LIVE users over the next few days. By next week, everyone who has at least 1 full year in Xbox LIVE Gold status will see their tenure.
 
Q. My tenure is exactly one year off. Why is that?
A. If you were a member of the Summer Update Preview and created your Gold Account on an Original Xbox console while living in Canada, your tenure won’t update to the proper number of years until your account’s next “birthday”. For example; if you created your account on October 19th of 2003, your Gold Tenure will display properly on October 19th of 2009.
 
Q. I changed my gamertag 2 years ago because I didn’t like it. Will that reset my tenure?
A. Changing your gamertag won’t change your tenure, just like it doesn’t change your gamerscore.  
 
Q. I’ve been a member of Xbox LIVE since it began! I should have 7 years because it’s 2009.
A. The very first gamertag, e, was created on 8/13/2002. e, as he is known both online and in real life, will turn 7 on 8/13/2009.
 
Q. My account was in Silver status for awhile, how does that affect my tenure?
A. All the time you spend in Gold is cumulative and any time you spend in silver doesn’t count. For example if you created a gamertag on August 4th of 2007 but didn’t upgrade it to gold until February 14th of 2008; today the Gold Tenure would be 1 year because the account spent 6 months of it’s first year in Silver status.
 
Q. The article online says that if I had a 14 day break in my Gold account status, my tenure would reset! Is that true?
A. There is no “14 day gap in service” rule anymore. This was the original way tenure was calculated but we changed it. The KB article will be updated soon.
 
Q. I’ve been a member since 2006, why does my tenure only show a 2 when 2006 was 3 years ago?
A. Your Gold Veteran Status counts full years so if you’ve been a Gold member for 2 years, 11 months and 27 days; your status will display 2 years.
 
Q. The date in on the account details page on xbox.com says I’ve only been a Gold member for a couple months. When is that going to be updated?
A. The “Member Since” date that you see in the Account Management section on xbox.com and on your console is not the same as your tenure. That is the last time your profile was upgraded to gold (like the last time it auto-renewed or you applied a subscription code).
 
Q. Where can I go to see exactly when I paid for my Gold account?
A. You can login to Billing and Account Management to view your payment history. That will show you exactly when you were Gold vs. Silver. You’ll need to login with the Windows Live ID associated with the GamerTag. (Click on your payment type and you’ll be able to see your payment history). 

 

I hope this answers some of the questions you may have had.  If you have any more, post them in the comments and I can update this post as needed.

Edit: The official Xbox Support document on Tenure has been updated.

 

Xbox 360 By Larry Hryb, Xbox LIVE's Major Nelson

  • oAssassin Xo

    Yeah what are the perks? Its kind of annoying to me that the more years you’ve been a member the better the perks or whatever. Like I said previously I could have been a member longer if MS had more 360s when they came out. Instead they were back ordered for months even though I preordered ahead of time. Now I miss out on having a 4 or 5 next to my name. >.> Well ok I assume a 4 is all you can get since 360 came out in the US in 05.

  • EffEmmGee

    That still doesn’t explain why mine shows 3 years when Ive been a gold member since the original xbox and only had about a month or two of silver inbetween. Also I was chatting to a friend over Live on Tuesday and he said someone on his Friends List had an 8 on his gamercard, how do you explain that?

  • Nath5000

    Maybe this could have been a decent feature if it was implemented in the beginning, but the main problem with this is that people didn’t know that this was coming. Microsoft probably hoped this would kindle brand loyalty and make those who’ve been paying since the beginning feel even better, but I wonder if they thought about the negative effect it would have on the people who are frustrated with it. At least the “Live is 5IVE” thing came and went, but this is right in everyone’s face on the gamer cards. This doesn’t seem to be loyalty recognition in the same way that “Live is 5IVE” was. This is a dynamic number that seems to be there as a source of pressure to keep you subscribed. That is why it is fundamentally different than the Live is 5IVE event. My guess is that this has probably initially ended up having a larger negative effect on the community, primarily in those who are confused or frustrated with this. As a consumer and long time customer of Xbox Live (beginning in the beta) I was impressed with Microsoft’s recognition of long time users in the “Live is 5IVE” event, but this new “tenure” feature doesn’t have the same effect because it feels like it’s real purpose is to make me feel pressure to keep my subscription going. Not exactly the same “brand loyalty” effect that the marketing gurus at Xbox were probably envisioning. I’m sure that I’m not the only one who sees it this way. If I could rate this feature the way you can now rate things on live I’d rate this “tenure” thing as 1/5 star. Who knows, maybe I’m the only one who sees it this way.

  • Lem Is Cool

    The accumulative days makes alot more sense. Good to see they made that decision.

  • MACPH1ST0

    If anything, this is going to be a major headache to Xbox Support initially for all the complaints they’ll get from people claiming their number is incorrect.

  • MyDronut

    Is there gonna be a fix for people who are showing a incorrect number? Ive been a memeber of Xbox Live Gold for almost 3 years and yet it only shows 1. Any info?

  • MyDronut

    Sorry about the typo. Member^^

  • Sneltje

    @ CyberKnight

    You bet ya, I’m not such a bad pilot myself! LOL!

    Yupa! If I had stick to my first gamertag my should say 6 years but now it says 5 but I’m cool with that. My firts gamertag was Mr Xtraordinairy but I went to Sneltje one year after that. but there where certain critical states ments you could say to the Xbox support back in the day that would have had you get a forced name change. But that was then,………

    Chop!!

  • Gorbachev

    When is this rolled to xbox.com gamercards?

  • Oatmeal25

    good post Nath5000

  • kranktone

    Um, I bought the Guitar prop but my avatar fiddles with it a little then puts it away? How can you make him have it all the time? I don’t want him putting away unless I buy another prop. Thanks

  • N0 NRG

    @spinoff90

    Not that it matters that much, but I believe my number is out by 2 years as well (Canadian with Gold Account started on the original Xbox). I got my Xbox Live starter kit when it was first available (November 2002), so after the anniversary this November it should say 7 right? It is currently stating only “4″.

  • N0 NRG

    @spinoff90

    Not that it matters that much, but I believe my number is out by 2 years as well (Canadian with Gold Account started on the original Xbox). I got my Xbox Live starter kit when it was first available (November 2002), so after the anniversary this November it should say 7 right? It is currently stating only “4″.

  • InboardEcho419

    What I’m more interested is where the picture for the article was taken… I don’t think Ive seen that specific gamercard display any where.

  • Just2Lazzzy

    Major. I was a “Gold Member” last month. Through a (1 month gold subscription code) Now its runs out of gold, and returned back to silver membership. Does that 1 month count towards the “Tenure”?

  • Max Limitz

    Couple of my Finnish game friends have only “1″, but they should have at least “3″ as I do.

  • BNK ALEX x

    Any way of seeing when you did join Live?

  • MyDronut

    @Max Limitz

    Yeah im not sure whats going on. Any Official word on this?

  • MrGreen

    Well I’m Canadian and I was in the preview program so I guess mine will get fixed at some point.

    It’s no big deal but I sure was insulted enough to google it when I saw a damn 4 on my gamercard. I’ve been a gold member since freakin day 1 on the Exbox. Not day 2, day 1. In 2002.

    Curses!

  • Rugged Savior

    My tenure says 3, but it should have been 4, because i’ve been on xbox live since April 25, 2005. I got the proof here

    http://www.bungie.net/Stats/PlayerStatsHalo2.aspx?player=Rugged%20Savior&ctl00_mainContent_bnetpgl_recentgamesChangePage=44

  • Rugged Savior

    Oops, meant April 28th.

  • Warrengonline

    Loyalty is good, but limited edition = “I got the 1 of the # and you didn’t and can’t!”. I’m loyal to T-Mobile, Skechers and Fossil (and Palm, no perks), they all have perks – discounts, special offers for members only and not all is necessarily ‘dumb free junk’. Adobe kind of rewards loyalty (previous purchasers of full version software) with huge discounts and little minimum junk mail.

    With this, I wonder what we will get for being gold. My only thing is how could you tell a person that renews YEARLY subscriptions (like myself) from a person that does 3 Months at a time or every few months with a 1 Month subscription?

    Added to this, it would be nice to get player matches by Region, by State, by Server Access or by Proximity of whichever will provide a better ping/connection rate. Even an age requirement 18+, 30+, 40+. Some more thought is surely needed for this.

  • Hawaiian c

    hey major or e why us beta guys dont get a B or a T for beta testing xbox live back then just asking hehe ;) wow 6 years man xboxlive getting old…

  • MyDronut

    Hmm seems like my tenure got fixed. Is there anyway to actually see how long you been a memeber instead of looking at each billing date?

 

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