February 16th 2012 2:00 am PT

Xbox 360 System Update rolling out

I wanted to let you know that the team has just released a system update for the Xbox 360 over Xbox LIVE. Starting today when you sign in to Xbox LIVE you’ll receive a prompt to accept this mandatory update. If you are signed into LIVE already, you may be signed out and asked to accept the update and you’ll be back online in a few moments.

This update will increase performance and is part of our continued effort to provide the best possible Xbox LIVE experience. In this update, we are providing a fix to a color issue that some were experiencing, and it will be immediately notable in the dashboard. The fix is also being applied by partners to their apps on Xbox LIVE, which we expect to roll out over the coming months.


Xbox 360, Xbox Live By Larry Hryb, Xbox LIVE's Major Nelson

  • Kevin Daniel

    Hopefully it fixes hulu plus.. it runs like garbage ever since the last “update”

  • http://www.facebook.com/adamdjt Adam Daniel John Thompson

    Downloaded in 2 minutes, no issues.

  • http://twitter.com/Xbudz Xbudz LIVE

     a $250 PC does better

  • http://www.facebook.com/robwassmuth Rob Wassmuth

    Can someone over there please fix how Netflix is designed? I still absolutely loathe the auto-play feature and the unintuitive way to access other episodes

  • http://www.facebook.com/profile.php?id=627744074 Hector Quiroz

    Another issue with the new update is that I was able to do 2D to 3D for games like Gears of War 3 with no problems and now I discovered (after some time playing with my TV and xbox)  that I have to lower the resolution output of the console to 720p of 1080i otherwise my TV does not give me the option to go 3D any more. And the issue is that the image quality gets seriously downgraded. Is weird the display information on my TV use to say “1080p HD”, now it recognizes it as “1920X1080″.

    So whatever was fixed (I never experienced a problem before) it completely screwed the resolution of the console and my ability to use my 3DTV at 1080p resolution.

  • Anonymous

    Unable to download the update at all, it loads 1/4 of the update, goes backwards a little, then stops and tells me to check my network status. I checked my internet router, everything’s fine, called my IPS, everything is still fine. Nicely done, Xbox. You’ve managed to roll out an un-needed update that I’m unable to download, thus not allowing me to connect to LIVE to watch netflix of play online. I’ve read through these comments, and noticed out-dated consoles are unable, and that can’t be the problem. I’m on the Gears of War 3 Limited Edition console. Also, the status code doesn’t even exist. I’ve searched it on your site, and google. Nothing found. Any ideas rather than calling xbox to hear the out-dated console claim against me again?

    • http://twitter.com/smashalots chris

      Dont know if u fixed it but reset ur router and modem power every thang that uses internet off and up plug ur modem and router for 5 min then plug in ur modem let it boot up then do ur router and then try

      • Anonymous

        Still unable to download after a complete network reboot, not sure what the problem is. 

        • http://www.facebook.com/people/Ismael-Khan/100001779326267 Ismael Khan

          wait m8 and they will fix it i had the same problem but can now play

          • Anonymous

            Good to hear, hoping I can play soon aswell. I’m loathing the offline re-do’s of old campaigns. 

    • http://twitter.com/IamBrown J. Guerrero

      Ya i am having this same problem tried everything on here to no luck, I CANT GET ON XBOX LIVE WHICH I AM PAYING FOR! this update seriously has bummed me out I have been playing ps3 the whole last week. 

  • Shane van Dyk

    Are you going to add voice recognition to the video player interface anytime soon? “You need a controller from this point” is silly.

  • http://twitter.com/boeboelord Boe2

    -warning- Wall of text, but with several suggestions I really think you should forward to your design team :)–

    My xbox doesn’t feel personal at all! When I start my xbox I see promotions for music artists I never heard about everywhere. Actually, my xbla games are pushed way back and it takes way too many actions to get to them. Why can’t the main pane show links straight to my most used features/xbla games, maybe even give the option to pin them myself (THAT would be awesome, my 6 year old could find his own games the moment he logs in on his account, now I have to search and start them for him).

    I understand you want to have a consistent metro style across all your platforms, but you adopted only the looks, not the features (personalisation, all info you want on 1 screen). Some features have actually become almost impossible to find (here is a trivial challenge I bet you can’t do within a minute: change your avatar gamerpicture on your xbox console).
    I liked how every week I could see all new demos, xbla games, full games right next to each other, only divided by a simple flick with your left poke. Now everything requires a lot more navigating, wich is exactly what I hated about the ps3 interface.

    An entire pane just for a search field? Come on now. If I wanted to search, I want to do it from anywhere, not scroll all the way back to the first pane: Put the search option under the xbox button instead, preferably with links that take your straight to your most used locations.

    The mediaplayer options doesn’t feel integrated at all. We have the mediacenter extender and the zune media player. I feel that zune should be integrated in the mediacenter app. It is possible to play media from remote shares, but you can’t access that feature from either of those 2 apps: Instead it’s hidden in the metro panels. Again: I really feel playing from dlna shares belongs in the mediacenter app.

    • http://pulse.yahoo.com/_T7LOQAEEWPFE7UBMQGVCTNELQI huck

       major, hire this guy now please… 

    • http://twitter.com/spartannhilator Zak Hayer

       it is really set up just like you say it is, its bad i mean i love change dont get me wrong but it just takes forever to navigate. People probably read our comments that work there and are like nope, they dont know they always cry. But its just so obvious and not in an offensive way but its filled with bugs and like you say i want to use an app some of them try to install themselves every time others work its just like wow i cant believe im paying i would understand more if it were a free service. I dont understand because Major uses this service most of it is just like a lot of things in america is the people designing it are there just to get paid they dont actually use the service/product, but major does thats whats so weird.

  • http://www.facebook.com/people/Rami-El-Bawwab/100000168172828 Rami El-Bawwab

    My picture quality is now completey messed up since yesterday’s update!

    I own a calibrated Panasonic THX Plasma TV.

    It’s an open secret that the gamma curve output by the 360 is all but
    perfect (especially when compared to the almost perfect one of the PS3),
    you have to set your TV to Gamma 2.0 to get as close as possible to

    Since the dashboard update in fall 2011 it seemed to have gotten better,
    gamma 2.2 (which usually is the defined home standard) worked just fine
    (except vor video).

    But since yesterday, the picture (at least when showing photos which is
    how I feed testpics for calibration to the 360) is WAY too dark, I have
    to set my TV’s brightness to +8 (0 is normal) – resulting in correct
    photo and real-time graphics reproduction, but WAY to bright video and
    dashboard wallpaper reproduction – or too dark pictures and real-time
    graphics when setting brightness to 0.

    Meaning: There is no universal picture setting now, something is always wrong!

    No offense intended – but what are you guys doing there??

    Is it really such a problem so stick to the standards and output a perfect picture??

    I already played around with the reference levels and color spaces available in the 360’s settings, but no cure could be found.

    What’s the problem here??

    • http://twitter.com/smashalots chris

      theres u problem plasmas arnt good for gameing lol

      • http://www.facebook.com/kyle.lamb2 Kyle Lamb

        What are you comparing them to, CRT or LCD? Because they’re a lot better than LCD for gaming, as well as everything else. I know some hardcore gamers that refuse to upgrade from their old reliable CRT though.

        • Larry Mccartney

           Who gave you that load of bull? Plasmas and HD LCD’s look exactly the same only the technology is different, or maybe my eyes don’t notice a difference.

    • http://www.facebook.com/profile.php?id=1067473531 Jeremy Anderson

      Don’t use pictures to calibrate.  Pictures from your PC are RGB Full (0-255), not RGB limited (16-235), which is the video standard.  You need to calibrate your 360 using a video.  For black/white levels (brightness and contrast), search for “AVS 709″ and you’ll find a thread at the AVSForum that will let you download free calibration videos in MP4 format that will play on your 360.  You can also download a burnable DVD that will play in a blu-ray player to let you calibrate your other sources.

      That said, this update DOES introduce a new problem, wherein now that the 360’s video playback levels are correct, the picture viewer now no longer does the conversion from full RGB to limited.  It’s clipping blacks below 16 with JPG files now.  Microsoft just can’t get this right, and it worked correctly before the Metro dashboard update.

  • http://twitter.com/smashalots chris

    Downloaded the update on my white xbox works fine

  • Robert M

    “…and it will be immediately notable in the dashboard.”
    Sorry, but it wasn’t for me. I’d rather the system fix the pixelation issues plaguing the dashboard, personally.

  • http://pulse.yahoo.com/_T7LOQAEEWPFE7UBMQGVCTNELQI huck

    wow, way to open a can of worms major….
    whats the record for the most comments on  an article?
    i think i might just keep my xbox offline till i get a new 360s(lim), if i decide to…
    back to halo 2 with south america on xlink then…  :)
    just wake  me when Boe 2 is runnin tha joint and ill give u sum more money.

  • http://twitter.com/JorisTheWise Joris Springer

    I can believe the video problem is fixed, if only I could check it but the Zune app is now completely non functioning. Does not even want to start anymore.

  • http://twitter.com/TRIPTHEKING Brandon Hanson

    i was just wanting to say i got my update on Tuesday and was kinda wondering about it. I was still sleepy at 7 in the morning. I am from Arkansas by the way. Maybe i was in the region that got it early.

  • Anonymous

    I like how Major Nelson is taking this time not to come to the comments section on his blog and instead post photos to Twitter about the world’s best breakfast.

    • http://www.majornelson.com Major Nelson

      I’ve read every single comment and forwarded many of then on teams here at Xbox.

      • http://twitter.com/WickedWaffles93 Dixie Normous

        Well obviously your forwarding did not make it to any Microsoft team…You are just as incompetent as the people who destroyed the xbox forum.

        You tweet more about random bs instead of updating this dead “blog” of yours, honestly i don’t even know why you even have this blog anymore, just close it off and tell people to follow you on twitter.

        You used to be much more community focused…now i don’t know what happened…you lost your ways.

    • http://pulse.yahoo.com/_T7LOQAEEWPFE7UBMQGVCTNELQI huck


    • http://www.majornelson.com Major Nelson

      Glad you enjoyed it. I’ll post more like that. 

  • Anonymous

    Does this fix the “spawn killing” on MW2?

    • http://twitter.com/boxburn anthony

       It’s a System update, not a game update.

  • http://twitter.com/boxburn anthony

    Just thought I’d meantion, there is a naming issue in the party chat since this update came out. For example, if I join “Player 1″‘s party and “Player 2″, “Player 3″, “Player 4″ and “Player 5″ are in that party, when I first connect to the party it will list the names of the people in the party chat like this:

    Player 1
    Player 1
    Player 1
    Player 1
    Player 1
    Player 1


    Player 1
    Player 2
    Player 2
    Player 2
    Player 2
    Player 2


    Player 1
    Player 2
    Player 3
    Player 3
    Player 3
    Player 3

    This continues untill it has done it with everyone in the party.

  • http://www.facebook.com/profile.php?id=1153864294 Javier Pintos

    Today I can’t watch netflix because Netflix showme “netflix error R1206″. Yesterday work good :(

  • http://profile.yahoo.com/LDFJKRVDDXDNKDGTOBXX5LMTNE MikeD

    The update caused my console to brick. The update was about 90 percent done installing when an error popped up saying the update could not be completed. Then it went right to the red dot and a black screen. Currently trying to get this issue resolved. I was initially told I’d get the console replaced for free since the update caused the issue, an hour later this was backtracked and was told Tier 3 would be contacting me. I will be contacted within a week or two.

  • http://profile.yahoo.com/LDFJKRVDDXDNKDGTOBXX5LMTNE MikeD

    The update caused my console to brick. The update was about 90 percent done installing when an error popped up saying the update could not be completed. Then it went right to the red dot and a black screen. Currently trying to get this issue resolved. I was initially told I’d get the console replaced for free since the update caused the issue, an hour later this was backtracked and was told Tier 3 would be contacting me. I will be contacted within a week or two.

  • http://pulse.yahoo.com/_XOTBJKUR4IW74YLQH2LHQTE2BU Kairu

    Pandora’s box has been opened.

  • http://www.facebook.com/thaiger39 Thaiger NovaSoulz Adanoldo

    So is anything being done about the bricked consoles? Or are the cases too few?

  • john russo

    will not update my console it keeps kicking me off, iv been seeing a lot of the same problem with other people too. maybe you should fix that 1st so people could play

  • http://www.facebook.com/profile.php?id=1274393240 Lindsay Blyth

    I’ve had this update since the 14th February and haven’t been able to connect to any of my friends xbox live party since then. I keep getting the message “Can’t connect to Xbox Live Party. There may be a network problem”. I’ve done everything to try and rectify the issue but nothing on the Xbox troubleshooting page works.

    Appears the testers let this one out without proper testing…

    • http://www.facebook.com/people/Mathias-Mada-Nordström/703876306 Mathias Mada Nordström

      I can’t connect to Xbox Live either. Tried everything.
      Isn’t the first time microsoft releases a fautly update.And it definitly won’t be the last..

  • http://www.facebook.com/people/Jer-Ming-Chen/833833653 Jer Ming Chen

    Hi all, I know this is a stupid question, but, I really don’t know what to do. So, I am trying to see my installed X360 games and see if I want to removed them. But, I couldn’t find them. I go to My Games, press Show, there are All, Demo, Arcade, Indie, Kinect, Recently Played, and Recently Downloaded.

    Where are the “Xbox360 games” and “Games On Demand”? I used to use those in my previous dashboard. But, I couldn’t find them in my new dashboard. I am certain it is my fault. It got to be somewhere. But, for some odd reason I couldn’t find it.

    Currently I have to use ALL, and go through all my 40 games (arcade, indie, demo, xbox360, on demand, and etc) and look at the color banner for X360 logo. It is very painful.

    Please help me find it…. please……
    Thank you.

    • http://www.facebook.com/profile.php?id=1355305542 Chris Rabideau

      Easiest way I’ve found is to head to system settings and check the hard drive in the games and demos sections. You can glance at the size of the game title’s storage and know very quickly whether a game is installed or not. Not the friendliest or easiest method, but it works pretty well.

  • http://twitter.com/SciFi9 Peter

    The screen tearing issue is still present. It is most noticeable when viewing avatars and pressing the guide button repeatedly.

    • Anonymous

      I noticed a massive screen tear when my update wouldn’t download, and the update closed. Massive white tear in my screen. Quite terrifying. 

  • tomo008866

    Me and my friends have had multiple issues with parties since the update. Also disconnecting from Xbox Live which is not usual. 

  • http://www.facebook.com/profile.php?id=1603095249 Debby Smith

    Cannot connect to XBox Live since we have done the update

  • http://twitter.com/AnXboxDude Xbox Dude

    Not sure why everyone is always having issues. This update actually fixed the color issue 100%. I noticed it right after I finished downloading the update.

  • Anonymous

    Has it fixed the “spawn killing” on MW2 ?

  • Anonymous

    Has it fixed the “server disconnected” problem on MW 2 ?

  • Anonymous

    Has it fixed where you are in one area of the map but when you get killed, your in another area of the map, per the kill cam ?

  • Anonymous

    Has it evened the “playing field” so that my avatar moves the same speed as the other avatars?

  • Anonymous

    I only ask because I have played this game for 114 days and it has only gotten worse, not better :(

  • Anonymous

    Or is Microsoft going the “Syria” method and ignore the problem, not fix it ?

    • http://twitter.com/boeboelord Boe2

      PegasisR7, if you have something to add, please use the “edit” button below your post, this saves a lot of clutter ;)

      Microsoft is not responsible for MW2 (Infinity Ward/Activision is) nor is this update intended to fix any games, only xbox issues. If you have problems with MW2 it would be wisest to visit their support forums.

      • Anonymous

        Well that is fine IF Infinity Ward/Activision would address the problem. When I start asking the “tough” questions, the run-around starts. They then blame Microsoft for what plaques my system. Not what I call good customer service. And no, I’m not going to buy MW 3 to reward these people for designing poor quality gaming by giving them more money. They prove my theory by refusing to stop the boosting that goes on today on MW 2!

        • aStrangeDisease

          I never have any problems with CoD games because I don’t play them. That is another option for you. Don’t give them your money.

  • http://twitter.com/PinballGraham Graham West

    Major, there’s a piece of functionality that the new dash doesn’t have, and that makes it much more awkward to use downloadable games.

    I have 109 games on my console, most of which are XBLA trials. There are also purchased XBLA titles, games on demand and installed full-disc games. I used to be able to pick ‘full games’ as a filter in the library, so the 80+ demos would not show up. That option is missing now. Navigating through all those things, 5 at a time, is slow and annoying. This has made me stop downloading demos and XBLA trials because they just clutter up my list of owned games.

    I have a 260GB disc, partly so that I can download things and not worry about having to delete stuff; the lack of this little bit of functionality cuts directly against that. I’ve not bought anything since the ‘metro’ update and rarely play anything but the DVD in the drive; it’s made me use my Xbox less. I was hoping the update would add that feature back. I’ll keep my fingers crossed for a future update, but your dash redesign made my Xbox significantly less useful to me.

    • http://twitter.com/DavidDDavidson5 David D Davidson

       Why would you even keep so many demos?

      • Anonymous

        I can’t speak for Graham, but my internet is not the fastest; downloading a demo or game can take several hours or even all day. I (used to) download the demo for any game I might be interested in so that when I want to try something new or have some money to spend on games, I can do that without waiting until tomorrow for something to download. Removing the ability to filter full games just means I can’t easily find, access, or play the games I’ve already paid for. It’s made the XBLA marketplace nearly useless to me; I’m not too inclined to buy games very often now that it’s a frustrating experience just to play them. I’ve actually stopped using my Xbox almost completely since the update just because of this one downgrade.

    • aStrangeDisease

       If you push up on the D-pad while in the “My Games” list you can select the green “Show” box. You can then choose to view Demos, Arcade, Indie, Kinect or more options.

  • http://www.facebook.com/profile.php?id=100001112072649 Jose Dovahkiin

    Since I got the  update I cant stay in a party for more than 3 to 5 minutes before being kicked out. My internet works fine. I can play games with no problems, but no party chat.

  • Trent Hailes

    New update, now my screen is flickering like crazy, any game or just in the menu and it’s unusable….What do I do? it was perfect before….

  • http://www.facebook.com/people/Dante-López/1364475032 Dante López

    Hey, Major, this update killed my Netflix. I live in Mexico and at first I got this error “R1206″.
    I tried to delete and reinstall Netflix, but it only got worse… :S

    Now Im getting erro R2001-0-499
    PLEASE, I NEED HELP !!! :(

    • Marvin Durán

      Had the same problem… delete netflix and reinstall. that fixes it.

  • Anonymous

    24 hours later, still the same problem. Unable to even download the update. Tried getting it straight from console, and even USB. This is kinda ridiculous. I’d enjoy the entertainment I purchased, but I can’t. I tried both of my consoles, both having the same problem. I’m not fully understanding the problem.

  • http://twitter.com/Stef_IB Stefano Di Somma

    Since this update, when I start a game from disc (like Final Fantasy XIII-2) my TV dies. The screen shows a black image on every source and the audio works normally. To resolve I have to turn off my TV and turn on it another time. I’m going to try with another game later today. The XBLA games and the demos work normally. I use the HDMI cable.

    • Marvin Durán

      Try changing the screen resolution to 720p

      • C F

        better yet turn off display discovery/EDID then select the size of your tv

  • Anonymous

    New update won’t download.  goes through first screen pretty fast. Hangs
    up on second screen and gives error codes.  Have tried CD/DVD and Flash
    Drive methods.  Xbox doesn’t seem to want to boot and recognize either
    CD/DVD or Flash.  All other updates have come across fine in the past. 
    Any help? 

  • Michael Murray

    During the update smoke started coming though my Xbox & then it turned itself off & now it won’t turn on & there’s no lights on it

  • http://www.majornelson.com Major Nelson

    As I said, I read all the comments here…and those of you who have been on my blog for any length of time know that I respond when I have information to share with you. Dixie, I have the blog because an enormous amount of people read it every day to easily find out what is going on w/ Marketplace content, deals and news relating to Xbox gaming. I use Twitter to let people know when the blog is updated and share things I think the gaming audience may enjoy. They’re both important, and serve two very different purposes.


  • http://www.majornelson.com Major Nelson

    As I said, I read all the comments here…and those of you who have been on my blog for any length of time know that I respond when I have information to share  with you. Dixie, I have the blog because an enormous amount of people read it every day to easily find out what is going on w/ Marketplace content, deals and news relating to Xbox gaming. I use Twitter to let people know when the blog is updated and share things I think the gaming audience may enjoy. They’re both important, and serve two very different purposes. 


  • Avikumar Patel

    I just updated my xbox after coming back from college and I’m getting tons of freezes so that I have to shut off my console alot.  Anyone else experiencing this?  

    • http://pulse.yahoo.com/_XOTBJKUR4IW74YLQH2LHQTE2BU Kairu

      None here, but this update seems to be plagued with numerous bugs on certain people’s systems.

  • Jay Hill

    Didn’t get the update until Thursday morning 16 Feb 2012.  Ever since the update I cannot stay in a XBL party longer the 3-5mins.  Has this issue been fixed?

  • C F

    since the update my tv is being id as dvi instead of hdmi so i had to turn off EDID. also the install to hard drive feature doesnt work it just frezes when you try to install

    • http://profile.yahoo.com/VICDCMLFJAZUIHJO56CWUSI6WE OptimusNeo

      I started to have that problem after I got the dashboard update. What you have to do now is signout your profile then install the game, and then sign back in after the install starts. Hopefully it will get fixed in a future update.

  • http://www.facebook.com/profile.php?id=1355305542 Chris Rabideau

    Love the update. =) Not having problems others are having, though. Thank goodness!

  • Anonymous

    The problem with blocking ads is there is no point as it still leaves a blank panel there.

    Its not the adverts that are the problem, its the fact they taking space away from actual useful functionality in order to squeeze adverts in there.