December 31st 2012 12:22 am PT

Thank you for your patience

I wanted to update everyone that the Xbox LIVE Cloud Saved Games feature is back online. The Xbox Operations team has been working around the clock to get the issues resolved. I also wanted to pass along the below note from Alex Garden and let you know what we’re doing for those that were affected by the issue.

We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.

As always, I welcome your feedback. Game on!

Alex Garden
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE

BTW: You don’t need to call support for your free month. We know exactly who was affected and we’ll handle all of this on our end.

Update:
I wanted to share an update for members affected by the Xbox LIVE Cloud Saved Games service issue at the end of the year and thank you for your patience as we’ve worked through the logistics of applying a free month of Xbox LIVE Gold to eligible accounts. As mentioned previously, we know who was impacted and have started applying the free one-month extension. This only includes member accounts that attempted to access cloud saved games between 12/28/12 and 12/30/12 and received an error message. This is a rollout and we expect to be finished by the end of the month. When we’ve completed this work, we will send a LIVE message to everyone who was impacted. There is no need to contact customer support. Again, we want to thank all of our Xbox LIVE members impacted by this service issue for your patience and understanding

Final Update:
Good news all, we’ve completed deployment of the free month of Xbox LIVE Gold for our members affected by the Cloud Saved Games service issue between 12/28/12 and 12/30/12. At this time, any other questions should be directed to a special forum on this topic. As a reminder, don’t call support if you have questions as you’ll be redirected to this forum. Thanks again to everyone for your patience as we worked through the service issue itself and the deployment of the free month.
(Posted: 31, January 2013)

 

   
   

Xbox 360, Xbox Live By Larry Hryb, Xbox LIVE's Major Nelson

  • http://www.facebook.com/klausimbach Klaus Imbach

    WTF nobody needed the cloud savegames, I couldn’t log in to Xbox Live for 3-4 weeks! If I was connected, the connection failed and I couldn’t log in every 1-2 hours. I want 1 month for free, and I am not using the Cloud for my savegames..

  • http://twitter.com/derekpurdy Derek Purdy

    How do I know if i got the free month, I was trying save a game at the time and had to save locally instead..

  • Phil Abbott

    Brilliant – except as of 13:38 GMT on the 4th they’ve gone down again. And the websites. *And* I’m on the last section of halo 4 campaign in mission 8. Brilliant.

    Oh, the one month gold – great except I have the family deal and I’m the only one stupid enough to use cloud saved games so I’ll get the month but still have to pay else the other 3 people on my family Gold package will miss out whilst I use my *free* month

    Just fecking brilliant.

    • BostonSup

      Hopefully they will give 1 month gold to all current (at the time) gold members. You maybe were the only one on that account to use cloud storage, but that doesn’t mean you didn’t PAY for that service for your other 3 accounts. Whether or not you use a service, if you pay for it then they SHOULD give you 1 month on all of the accounts.

  • http://twitter.com/Thugboy40 R J

    Its not working again!

  • http://twitter.com/Lucky13X Lucky13X

    Free month? Now I wish I was affected. I’m having other account issue though.

    Good job Microsoft. <—- That's not sarcasm btw.

  • http://www.facebook.com/masseymichael Michael Massey

    Microsoft dont know if your reading this but its been 4 days and I still don’t have a credit.
    Calling into support didnt help was told it would be automatic. When is this automatic credit going to happen as soon as people forgot about asking for it so you can credit 10% of the people.

  • http://www.facebook.com/masseymichael Michael Massey

    ill give someone a week and Ill email Alex dot Garden at Microsoft dot com

 
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