Thank you for your patience

I wanted to update everyone that the Xbox LIVE Cloud Saved Games feature is back online. The Xbox Operations team has been working around the clock to get the issues resolved. I also wanted to pass along the below note from Alex Garden and let you know what we’re doing for those that were affected by the issue.

We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.

As always, I welcome your feedback. Game on!

Alex Garden
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE

BTW: You don’t need to call support for your free month. We know exactly who was affected and we’ll handle all of this on our end.

I wanted to share an update for members affected by the Xbox LIVE Cloud Saved Games service issue at the end of the year and thank you for your patience as we’ve worked through the logistics of applying a free month of Xbox LIVE Gold to eligible accounts. As mentioned previously, we know who was impacted and have started applying the free one-month extension. This only includes member accounts that attempted to access cloud saved games between 12/28/12 and 12/30/12 and received an error message. This is a rollout and we expect to be finished by the end of the month. When we’ve completed this work, we will send a LIVE message to everyone who was impacted. There is no need to contact customer support. Again, we want to thank all of our Xbox LIVE members impacted by this service issue for your patience and understanding

Final Update:
Good news all, we’ve completed deployment of the free month of Xbox LIVE Gold for our members affected by the Cloud Saved Games service issue between 12/28/12 and 12/30/12. At this time, any other questions should be directed to a special forum on this topic. As a reminder, don’t call support if you have questions as you’ll be redirected to this forum. Thanks again to everyone for your patience as we worked through the service issue itself and the deployment of the free month.
(Posted: 31, January 2013)




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