December 10th 2013 1:52 pm PT

Xbox One System Update

I wanted to let you know that later today a required Xbox One system update will become available. This update works a little bit differently than what fans are used to on Xbox 360. Here’s what you can expect:

A. If you are using the Xbox One “Instant On” (the low power state that allows you to instantly power up your console by saying “Xbox On”), your console automatically checks for updates when you turn it off. Once we make the update available (on Tuesday, December 10th, 5:00 PM PT) this means the following will happen:

  • Your console will automatically download the update after you turn it off. Once the update has been downloaded in the background, your console will power completely down. Please note: You will need to manually power your console back on after the update has been downloaded. Because the update will power your console completely down, the “Xbox On” voice command won’t be available until after the update is fully installed.
  • When you turn the console on you’ll see the update being applied. After that, your Xbox One will reboot. You’ll know the update is installing when you see the Xbox logo on the green background (like at the top of this post.) This can take anywhere from 2-5 minutes. Once the update has finished installing, you’ll boot to the Home screen and you’re all set.
  • Don’t worry, if you are out of town for the holidays, you console also does regular checks for updates and will download it in the background even if you have not used you Xbox One in a couple of days.

B. If you are not using the Xbox One “Instant On” feature, you will be required to download and apply this update after Thursday, December 12th at 2:00 AM PT.

This update addresses the following:

  • Addresses SmartGlass issues for some users when coming in and out of connected standby
  • Addresses multiplayer issues for some users when re-joining games
  • Addresses issues with inconsistent notifications for some users
  • Addresses dashboard performance for some users
  • Offers improvements for Xbox One’s TV, system update, and content update services for scaling over time
  • Updated wireless networking driver to improve connectivity issues for some users

We’ve got quite a few updates planned for the next year based on the community feedback we’ve been seeing, and I’ll have details on those in the future.

Thanks and I’ll see you online.

Update: Here is the official support document if you have questions that are not answered here.

System Update, Xbox One By Larry Hryb, Xbox LIVE's Major Nelson

  • wightlight

    I’m not sure how I feel about not having any control over the update process. Should saying “Xbox On” and having nothing happen be my only cue that there is an update ready? It seems like the average user is going to be very confused when the command doesn’t work, probably repeating it a few times first. Eventually they probably figure out how to turn it on manually. Then they have to remember to turn on the TV. Then there is nothing on the screen besides an Xbox logo, no update progress or any indication at all that an update is happening. It seems like the average user’s first inclination might be to turn the Xbox off in the middle of the update, or maybe even unplug it. I’m glad my wife wasn’t home when this happened – she would have had a hell of a time trying to watch TV.

    I understand trying to make this process seamless and wanting to get the update out to everyone as fast as possible, but I think it needs to improve somehow.

    • TragicGnome

      If “Xbox On” doesn’t work, try moving off the chair and pressing the button to turn it on. If that fails, check the electrical output. If that’s fine, you’ve got a problem worth reporting.

      • wightlight

        I wasn’t reporting a problem. I updated just fine. I’m just expressing an opinion that the update process is not ideal.

    • Jason Pope

      Be glad your Xbox on Command is working at all Quite a few of us even though we are in the USA are still not able to get the command working. even with all the settings in the right places. yet once inside and booted up you can speak in a very normal voice and Kinect works great..

  • Chris Stevens

    thank you for tweeting this, i was freaked out when it wouldnt turn on by voice and i figured it might be an update but thank goodness i can always come check your twitter to make sure, i’m at ease and my One is running great, thanks Major!

  • yokozuma

    Why is there still no 5.1 Dolby sound via Optical cable? Absolutely pathetic.

    • Riddick Snipes

      Its incomprehendably inconcievable. The original Xbox as in the console before 360 launched with Dolby digital. Wtf!

  • Darin

    Still getting booted to the home on every game I play

  • uidesignguide

    I grabbed this update this morning and the TV was working fine with FIOS – Now when I try to watch tv with the xbox one it will FReEze every 20 seconds and then play, then freeze then 20 seconds play freeze.

    • Scott Simon

      This happened to me with my Cox cable as well. The only way to resolve it was to pull the power cord, plug back in – and it stopped completely.

  • uidesignguide

    How can I roll back to the previous version of the software – so my tv works again with fios and xbox one?

    • TragicGnome

      You can’t roll back.

  • Time Will

    hey major when will their be and major update for the xbox one the last one does nothing for us but P/O us gamers hope we get one in the next month cause xbox and Microsoft forgot a lot of things since it was rushed in market. even if you give us a few updates a week it will help out but damn. and please give use a link on what apps are coming to xbox one soon like you did with the 360 and don’t make us wait a whole year for a dash update to fix the issues with the xbone one

  • Time Will

    hey I notice no pop up for accept TOS for update like the 360

  • drakesfortune

    I can’t believe it’s next gen, and I still have to go through this update process. This is the 12th of December. So 2 days after the update went live. I say, “Xbox on”. Xbox turns on, tv turns on, everything turns on. Awesome. I want watch pawn stars, so I say, “Xbox history channel”. Sweet, the history channel is coming up…i look away and do some stuff on my computer. I start wondering…why is Pawn Stars not on? I look over, and the bloody XBox says it needs to update. Great. So now, I get to wait 10 to 15 minutes to watch TV. Next Gen. The update came out 2 days ago. Why didn’t XBox AT LEAST download the update? It should have just done the whole thing all by itself. And yes, I’m in low power down mode.

    I was really hoping this gen was going to be the end of me turning my console on and then having to wait 15 minutes to use the dang thing because of an update. So lame.

    • http://www.suboculis.com Soundtweaker

      I used to have to get up off the couch to change channels. Imagine that.

    • Jason Pope

      same issue we are all having it’s not working for some of us.

  • SPONGEGUMS

    Ok so now that I have chat working no problem between myself and my bro my new problem is how do we get into a game of COD together? I can invite to a party, I can even invite to a private match but how do I invite to a team death match and we can play together on the same team? Are we supposed to wait because of the “smart match”?

  • http://www.facebook.com/trekx trekx

    Hey Major what was in the 360 system update that came out today ??

  • HGamer

    I don’t know. They saw error messages explicitly saying the game blocked them from joining party, or vice versa. If NAT is the real culprit, then MS should think about rewriting the error messages.

    And now that you mentioned NAT, I can’t understand why, after a whole console generation (8 years), MS still couldn’t figure out a way to solve the NAT problem. Configuring router is not a big problem for me, as I am a tech guy myself. But gamers in general should not be required to know router knowledges.

  • lll NaS lll

    Off:

    Finally guys!
    Battlefield 4 Update for Xbox One
    Dec 13 Xbox One Game Update Notes

    -Fixed three common crashes that could occur during map transitions

    -Fixed a common crash that could occur when using the in-game Battlelog in the “end of round” screen

    -Fixed two crashes related to destroying vehicles

    -Fixed a crash that could occur when the player lost connection to a server

    -Fixed a crash that could occur when using the scoreboard

    -Fixed a crash that could occur when players were using the voice chat

    -Optimized performance when shooting destroyed Levolution objects on some levels

    -Removed the blur effect on soldiers that appeared when Commanders were using EMP attacks

    -Fixed the “one-hit kill” bug where damage from a single bullet
    sometimes was applied multiple times. This could lead to firefights
    where normal rifles sometimes dealt one-shot kills, which is not as
    designed

    -Fixed a memory leak that could lead to crashes at certain points

    -Further reduced the probability of getting a corrupt save file in the single player campaign

    -Fixed the audio drop outs that could occur when playing on large maps.
    Typical map affected was Golmud Railway in Conquest with 64 players.
    Ambient sound would sometimes cut out, like foley sounds from player
    running, vehicle engine sounds, vehicle movement sounds, and map ambient
    sounds

    -Fixed an issue with going online after resuming your Xbox One from suspended mode

    -Fixed some issues with the handling of Xbox One parties

    -Made the icons used to signal voice chat status more reliable”

    • Isaac Keller

      lol oh nice maybe ill buy it now

  • Mark Gibson

    Great Battlefield update but the new Dead Rising 3 demo you can only play twice…………… what? Never heard of such a thing….. o boy well I guess that is a quick way to see if you like the game….. I like to play demos 5 or even 8 times to make my decision to get the game… FEAR 2 had a great demo.. they did it right.. and the Call of Duty demos…… you might just piss people off with the only 2 thing….. not me though but I am not a Zombie game guy…. I do like some Zombie games like Dark Island… but they are not always tops on my list….

  • Steve

    Anyone else having an issue with there games not loading and being kicked back to the dashboard? Only way I have been able to fix this is totally unplugging my Xbox One and then replugging it in. It seems to freeze up. Only noticed it after switching to games I haven’t played in awhile…

    • Don

      Yes very strange I can pin point my problem with COD Ghost after installing and using it for a few days it asked me to continue with the installation. Very odd it did not recognize the disk in the disk so I rebooted and once it was back up I saw the disk icon and it took two sec to complete. After that nothing would load COD would reboot constantly. Ryse would quit to dashboard Forza would freeze and quit to dashboard so I had swapped out the XB1 and after installing COD again it did the same thing. I have also exchanged the COD disk as well. Not too happy so far with the XB1 People are saying it the RAM not reseting you need to unplug the xb1 from the wall and reboot and turn off the Xbox On Voice feature until they fix this. mine is still having issues. I purchased this for my wife as well who is disabled and would like to use the voice commands to control the TV but now we have to turn this feature off (Very Sad)

  • Jennifer

    Soooo.. I just bought the XBOX day one edition from the Microsoft store today. They had a back shipment of them or something.. ANYWAY, I turn it on and the update pops up. I try to update and it says “There was a problem with the update” blahblahblah I test my connection, both wired and wireless. It says i’m connected but keeps saying there’s a problem with the update. What gives?! I just want to play :( Any help? I followed all of the trouble shooting on the XBOX website and still nothing.

    • Mark Gibson

      Did you check with Xbox support on the web..

    • Ivan palacios

      just bought my xbox one earlier today I called microsoft. the person on the phone told me it was a software patch they are trying to fix asap he told me it should be up and running later on today or possibly tommorow well that sucks

  • PrettyMuFINKa

    Just got an Xbox One for Christmas (my mom gives me my gifts early) & I’m trying to start it up & I get “There was a problem with the update”. I try EVERYTHING there is to update it, I power cycle, disconnect & join my network time after time after time. I try doing it wried & it STILL doesn’t work. I contacted someone from Microsoft via chat & they told me to do the things that weren’t helping it. I can’t do the Offline System Update for obvious reasons, then I get told I’ll have to send my XBox to Microsoft & get a new one? I’m really disappointed by Microsoft. I had 0 trouble w/ my 360 when I got it when it first came out, & after all these years, THIS happening to the XBox One? I can’t express how upset I am w/ Microsoft.

    • Ivan palacios

      Its up and running go update

  • INFANTX

    Yea I noticed the rapid install time on my ps4 too I put in ghosts which is around 40Gb and it installed in the time it took me to get a drink this needs to be addressed on the xbox launch night I was sat there for ages waiting for forza to install

  • INFANTX

    The party system does not work fine when you have two lots of people playing two different games, try joing 3 friends that are playing bf4 whitest playing FIFA 14 then if one of your friends wants to finish bf4 and join you for a game it requires leaving the party and creating a new one which brakes up the party. If after you have set up a game with that friend and then rejoin the original two playing bf4 you get constand auto invites popping up every time there is space in their game, they need to bring bad the 360 party system and just add the smart match facility which should have on or off functions.

    • INFANTX

      Also I too am impressed with the battery life of the controllers with or without voice chat but needless to say it is not to much to ask for an indicator to be applied to the software I have busy days and small children around the house I’m not rain man and don’t keep the usage data stored in my mind 24/7 so controllers die on me at the most frustrating moments like 1st place and final lap on forza. Your statement above doesn’t really justify not having an indicator it’s like saying if you bought the most economical car on the market you shouldn’t need a fuel gage point is with anything that runs out or fills up the user needs to be made aware

  • INFANTX

    One major thing that thinking about it really was a disappointment, I read years ago an article from IGN that micro was reluctant to release a web browser like on ps3 beacuse they wanted to xbox to feel like a console and not like a PC which I must admit the interface was really enjoyable and exciting but after owning windows 8 for quite sometime booting up my xb1 for the first time felt very much like my laptop and gave off no excitement apart for the initial configuration screens looking all cool and black there was noting just windows 8 sitting there which was so disappointing and lifeless, the UI is poorly designed for instance if you were to be randomly dropped on any screen within the OS I couldn’t 100% be certain what screen would pop up when B was pressed (back button) the user should easily be able to map the software and it just isn’t the case on the xb1, I’ve had the system since launch and only now am I confident of my location within the OS. One other thing when I hit the friends pin it needs to load friends at the moment it doesn’t it loads the social/activity page which requires anther press on the friends button so this needs fixing either load the friends list or rename the pin to social beacuse clicking the same named button twice is really starting to irritate me.

  • INFANTX

    Scrap the whole xbox music pass and create a music store structured very much like iTunes, people might hear a track on say need for speed rivals they could go buy that single track from the store and play it while on forza for instance, but users should have the ability to install their own music on the system to so it coincides with purchased music from the xbox music store, you going to make more money of 69p or 99c purchases rather than selling another subscription and for me I just don’t like the idea of having a gold sub and then needing another sub for music I’d spend a lot if it was just small purchases don’t know about others, the music you buy could be made available on your windows pc and phones too

  • amd1396

    Hi, do i need gold membership for setup my sat-receiver on xbox one?
    Why can,t pause, rewind or record live tv like wmc on xbox360? Microsoft has any plan too add these things?

  • amd1396

    Do i need gold membership to setup my satellite receiver on xbox on?

  • Surging

    Just do offline patching ( via USB )

  • Jesus Sanchez

    Is it me or the xbox 360 feels more nextgen than the xbox one? The xbox 360 is everything the xbox one should be. When i bought my xbox one i though it would bring all the features of his big brother 360, but that isnt the case, now microsoft needs to add all these “old” features with updates. I love my xbox one but microsoft is always rushing things and messing everything up.

    • http://www.suboculis.com Soundtweaker

      They needed to get it out by Xmas to cover R&D costs or else it’s not really worth making a new Xbox.

      • Mark Gibson

        Your right..

  • GK3K

    Call me crazy, but shouldn’t we be TOLD that we are getting an update installed?

    When this update started, I thought my X1 was frozen and I came close to performing a hard shutdown. Luckily, my phone rang and I was distracted. I came back to see the X1 at the home screen.

    Instead of just the green Xbox One screen, a few characters of text stating that an update was downloading and is currently being installed would prevent users from performing hard shutdowns, taking their negative (and founded) comments to the forums, etc. It’s quite a simple formula and bit odd that this hasn’t already been implemented.

    The only (well, only one for now) thing I can think of that would prevent Microsoft from applying text to the X1 green screen is people thinking “Oh man! More updates?!?” Similar to Microsoft Windows Operating Systems when they receive updates.

    Regardless, it’s not an excuse for poor communication to the end-user. Period.

    On a positive note, one of the first things I noticed was the improvement while navigating the home screen if something else is already running. I.E. Game, Netflix, etc.

    The “stuttering” or low frame rate issue when trying to simply navigate (left, right, up, down) is gone and is now up to par. It’s unfortunate this basic issue wasn’t addressed as part of the initial release. Many family and friends with the X1 ended up returning or exchanging their units thinking there was something wrong.

    Like I said – Communicate to the end-user.

 
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