April 20th 2014 12:11 am PT

A look behind the scenes of the Xbox Live Operations Center

If you’ve ever wondered what goes into running a service like Xbox Live, then you’ll want to read this OXM story. In Disaster Squad: behind the scenes at the Xbox Live Operations Centre @thevowel takes you on a tour where you’ll get a look at the dedicated team that has been running Xbox Live every minute, of every hour of every day for over 10-years.






Gaming By Larry Hryb, Xbox LIVE's Major Nelson

  • Sean Mccoy

    clean up the mess by the computers before you crash the whole system

  • evilfangs .

    Using Dell hahaha. I thought Microsoft knew about computers.

    • Guest

      One Dell monitor out of how many? And it’s a monitor BTW and not a computer. SMH LOL

      • evilfangs .

        They’re all Dell monitor’s and Microsoft isn’t going to just bulk buy the Dell monitors and not the rest of the computer.

    • David Williams

      Microsoft has always been pretty open about using Dell hardware

    • usrev

      they are work computers, which dell makes pretty darn good ones.. and monitors from dell are top notch honestly, even gamers opt for them most the time.

    • Liquidfx Xboxdude

      i don’t like dell anymore. they may be good now but once you get burned. i miss the days when gateway was big. they had some awesome computers. i think they are still around. but computer ads are not like when the stoner dell dude was on the commercials and the cowboxes were gateway. loved that time.

  • Landsharkk

    I worked in the Xbox operations center (the XOC) for 2 years. It’s an awesome experience.

  • Gazza!!!

    Was expecting something more….I don’t know, futuristic. Looks like a boiler room.

  • digitallife

    More behind the scenes about games or game news. PLEASEEEEE.

  • Sean Mccoy

    where’s the live feed

  • http://gh.linkedin.com/pub/kenneth-yaw-agyeman-badu/1b/351/482 Kenzibit

    Wow…this is awesome. Would love a live tour there.

  • xPutNameHerex

    Hey Major, I’m not sure where else to post this bug (don’t use Reddit which I believe is a major resource for bug reporting), but I was recently I had my TV muted (via “Xbox Mute” command), and was getting my sound through the Xbox One stereo headset (via controller). When I later used the “Xbox Record That” command playing Titanfall, the clip recorded, but no audio did. I know it’s likely something to do with the muted TV, but if you guys could fix/improve that it would be awesome.

    Loving the One and the improvements that seem to come monthly.

  • Beano

    Wonder what MS is going to do now that PS has thrown down the gauntlet with such a killer sale, on games that are actually highly rated.

    • Christian Ströbele

      nothing at all, and i would be willing to bet on that

      • Some guy

        I’m betting COD Ghost.

    • Liquidfx Xboxdude

      that was a crazy sale. $1 each for 30 games. crazy.

    • ryder4life22187

      They’ll give us either a rockstar sale or maybe bioshock again as that’s as killer as their sales will ever get

  • Guest

    Hey anyone know why my debit card can’t be added to my account. I want to buy gold, but it won’t let me add the card. When I googled the error I get it said suspicious. The only thing I can think is that after every purchase I delete payment option so maybe they think that is fishy? I wait until it goes through my bank and registers and wait until the gold runs out before removing the payment option. I don’t do it before the payment goes through, so what exactly did I do that is fishy? I bought $15 DLC and removed the info the next day. This month I try to put the card back on and it won’t let me. I guess I’ll try again next month and just buy a card off amazon. Pretty annoying though. I always pay as guest for websites because I don’t want my credit information saved in case the thing gets hacked. Sorry for complaining, but this is just a problem I have.

    • PoliceSuit

      Guest the sad little loser /
      Had a nervous breakdown /
      Spammed up the comments with a load of cráp /
      Now’s he crying himself to sleep!

    • Liquidfx Xboxdude

      have you entered it before and then deleted it? i did that and the same happened to me. i just buy the cards now. safer that way anyway and on ebay you can get then cheaper sometimes.

  • PoliceSuit

    Hush little Xdrone don’t you cry
    Larry’s gonna install some DRM
    And when the DRM don’t take
    Larry’s gonna give you 360 ports.
    >:D

    • Christian Ströbele

      larry the lamb is the creator of god himself to x-drones, show some respect man

  • kingcrusher

    Anyone know when (if) either system will add 3D support for movies? It’s sad that the systems took a step backwards in this, and I have to keep my PS3 hooked up for a 3D player.

    • WARLORD

      I don’t know about the Xbox one but the PS4 has some 3D support? I found a few games that play in 3D and if you have Vudu you can Rent or buy 3D move.

      • Michael Košut

        No you can’t play 3D movies on PS4. Backward thinking.

        • WARLORD

          Yes you can, but only on Vudu.

  • beardyman3218

    Now that the latest system update is out, what are some of the features we can expect in the next? I hope 3d blu ray is in there.

    • John Smith

      The option to auto-boot full screen to TV would help alot of us be able to keep the One hooked up to our cable. I love the Kinect but my family members are going to strangle me if they have to keep using it just to watch TV.

  • digitallife

    Crossing my fingers for at least one xbox one game to be on sale this week…any of the november releases will do..anyone that needs a sales boost for the week will do..

  • roozbeh, again

    Well, I think it is safe to assume you guys need a house keeper, that place is more of a mess than New Orleans after Katrina hit.

  • Jason Lafitte

    looks like a sweat shop to me, I would hate to sit that close to my co workers.

    • ImTheMetalLord

      You do realize that is the room they use whenever there is an emerging issue and they need resolution fast? Ever watch the control room during a rocket launch? Very similar thing.

      Besides a sweat shop? Are you kidding me? Looks nothing like any sweatshop I’ve worked at. LOL

  • Peter

    Not sure why everyones hung up on trival updates like 3d blueray when the more pressing issue of hd space hasnt been dealt with or given a clear picture of said support. Will they put artificial limits like 360. Also when can we expect it. I am pretty sure at this point people are hitting the limit for the 500 gigs myself included. Thought this would be on everyones top request but not hearing many bring it up

    • Gazza!!!

      Trivial to you but essential for people like me who want their One to be an all in one media device, especially if like me you only use your PS3 for watching 3D bluerays. Any way both are coming and I’m sure we will know soon enough.

      • MobileVortex

        People watch movies still, 3d in the home? I JUST DONT GET YOU PEOPLE

        • Jeremy Filth

          lots of people do

        • Gazza!!!

          What’s to get? Its called a choice and/or personal preference.

  • John Smith

    I’d like to see some significant voice rec improvements in the next update. I still have my cable hooked up through my One, which my family won’t put up with for much longer. Auto boot to full-screen TV would help alot.

    • fastharryDOTcom

      ya know what…that is a great idea…..one button boots up TV to screen and cable box…

  • amnesiac

    Anyone know what the new deals with gold going to be tomorrow?

    • Some guy

      So for it’s NBA 2K14 and DLC (again) and NFS rivals(again)

    • Professor Oak

      It can’t be all there is, but it looks like NBA2K14 and NFS Rivals

      • digitallife

        both systems or just 360?

        • amnesiac

          Most likely just 360 again. No love for xbox one.

          • digitallife

            I haven’t bought an nba2k game in a few years, and the previous nfs was horrible but i’d buy both if they were on sale for the xboxone

        • Professor Oak

          360, pft, you think there will be XB1 deals, lol. NOPE! I looked on XBLDB

          • digitallife

            Thanks Professor. Damn shame man..guess i’ll keep surviving on gamefly 5 day game shipping…I thought sale they had for the xbox one game a few weeks ago was the start of something. Guess I was wrong.

          • Professor Oak

            lol, gamefly. i would probly like them better if i wasn’t totally against game rentals, only thing worse than used

          • digitallife

            It’s gotten me by man, I was against it too but it beats paying $60 for a game. I’m very picky when it comes to full price for games so it’s served a purpose I got an extended trial with mine sine they don’t seem to be in the business of giving us demos anymore it’s my way of trying out a game.

          • amnesiac

            I joined gamefly for that exact reason. Ill never pay $60 for a game that ill only play once again.

          • digitallife

            Dude I paid for dead rising based on what I had gotten out of the two previous entries..the game was cool but I was hoping to extend it longer with the DLC…boy was that DLC an utter waste of money probably the DLC I regret most buying ever…I can say this though i’ve played DR3 to 100% completion damn near twice because of this drought.

          • Professor Oak

            I would rather (A) Fork over $60 (B) Wait for it to go on sale (preferably digital as it helps money stay with the Devs) usually only a month or two to wait anyway or one of my favorites (C) Black Friday, all the great games come out in the fall, when is there a better time since they are pretty much guarenteed to be on sale, I never trade in games any more and try not to buy used.

          • digitallife

            I hear you man, different in my situation..married..gotta be picky with my games.

          • Professor Oak

            AH, i see, times are tough, working towards my Degrees in Electrical Engineering and Physics myself, at least I am working towards a field that actually has jobs, so that is nice. Pays well too :D

          • digitallife

            Not that tough but you have so many damned social obligations man that shhh adds up..whoever said marriage was cheaper was lying lol.

          • Professor Oak

            yeah, lol haha

 
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