Xbox Live's Major Nelson

Having an issue with the Fall update ?

It turns out that there is a very small number of people are having issues with the Fall update that we rolled out a couple of days ago. I just spoke to the Dashboard team, and they are aware of it and working on an update that we will rolling out in a matter of hours, not days. If you already have the update and you are connected to Xbox Live and playing games etc., then you can continue on with your day. If you are having problems, call your local Xbox Support number (get your local number from Xbox.com) and they’ll get you taken care of. I’ll update this post when the update is available, but as I said…if you are up and running now on Live…you don’t have anything to worry about and this won’t affect you.

Edit: An updated version of the Fall Update is now available on Xbox Live which has elminated issues relating to new or refurbished consoles failing after applying the Fall Update. Users who have already applied the Fall Update and are seeing an error message should call their local Xbox Support telephone number. If you already have the update, you will not be prompted for another update.

Edit: If you were having the issue where you could download the update, but got an error when applying it...please try again, the team posted new files a few hours ago that fix that issue.

Posted from the Sturbridge Rest stop on I-90 near Worcester, MA

Posted: Nov 01 2006, 03:12 PM by Major Nelson | with 311 comment(s) |
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GTA IV
Gamerscore:7234
Country:United Kingdom
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Last seen 10/05/08 playing Xbox 360 Dashboard

Major Nelson, We need the console sorted out and the repair centres are a disgrace.

Ok fair enough you say there's a small number of people experienced this problem but the people who have experienced it getting sent back refurbished scratched consoles in bad states, I sent my first 6 month old console in for repair after getting 3 red lights out of the blue then get sent a refurbished console not only in a bad state after getting an email from microsoft saying expect replacement console to be in as good as new condition, and plug in the console after 10 mins of getting it back to get 1 red light and E71 after update.

UK customer support line is a joke, i spent half a day trying to get through after engaged tone or sorry this number is unavailable then eventually got through and explained my problem, 45 mins on the phone then wait for email with label which i have never got and trying to get back through to customer support is a nightmare.

November 1, 2006 3:27 PM [Direct Link]
Castle Crashers
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Last seen 7 hours ago playing Too Human

OMG finally!!! I was unable to download the update, so i guess i'll be able to d'ld it later. Cant wait! Thanks major :)

November 1, 2006 3:27 PM [Direct Link]
hey you fool

Pokesomi this link should explain everything.

http://forums.xbox.com/ShowPost.aspx?PageIndex=8&PostID=7788065

November 1, 2006 3:27 PM [Direct Link]
Canada Day 2007
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Last seen 1 hour ago playing Xbox 360 Dashboard

No issues here Major.  The update has improved my 360's performance (also setting it vertical from horizontal helped too).

November 1, 2006 3:27 PM [Direct Link]
Rock the Vote on Xbox LIVE
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Last seen 10/05/08 playing Gears of War

great, an update that fixes the update.  genius.  luckily I don't have that issue, but something tells me I will.  

Major, sorry you have to be on the receiving end of this crap, but honestly:  a VERY few?  I think its more than that.

November 1, 2006 3:30 PM [Direct Link]
EmPerfectCror

People that say "first post" should be auto-banned from the internet.

November 1, 2006 3:37 PM [Direct Link]
Castle Crashers
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Last seen 1 hour ago on Xbox.com

My Xbox 360 is running smoother than it was before. Especially for video playback which was my biggest concern. And the guide runs a bit smoother too. Hopefully this new update won't screw up the 99.9% with working ones =P.

November 1, 2006 3:37 PM [Direct Link]
WB Dark Knight
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Last seen 3 hours ago playing Xbox 360 Dashboard

Hey major i know where you are. I was out there last summer. Nice rest stop right?

November 1, 2006 3:38 PM [Direct Link]
Perfect Dark Zero
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Last seen 5 hours ago on Xbox.com

No issues for me and my friends.

I'll say this for everyone:

Give us Divx/Xvid, MPG, AVI, OGM and all those other format support so the 360 can be the untimate media hub.

Also can the next update give the hard drive a Defragment option?

November 1, 2006 3:40 PM [Direct Link]
Duke Nukem 3D
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Last seen 2 hours ago on Xbox.com

Nice. While I have had no problems this quick response is impressive.

November 1, 2006 3:42 PM [Direct Link]
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