Xbox Live's Major Nelson

Xbox LIVE status (Updated again)

I just wanted to let you guys know that LIVE has been having some issues over the past few hours, specifically when trying to connect to the service. The Operations team is tracking the issue and is working on resolving it as quickly as possible.
When I get more details I will let you know.


Update: I just heard from the Operations team that they have tracked down the issue and addressed it. You should no longer be experiencing any issues. Thanks for your patience.

Update: (Friday, Dec. 28 @ 4:50p PT) Problems have resurfaced. The engineers are fully engaged and actively working on this. Again, we appreciate your patience. I am providing more frequent updates via Twitter
.

Update: (Saturday, Dec 29 @ 3:15p PT)  As you may have noticed, over the last few days we have experienced record numbers of new members signing up for Xbox Live and record numbers of players online.  This has contributed to some Xbox Live consumers experiencing difficulties signing onto the service. Our engineering teams have been working as quickly as possible to remedy the situation and have already made a number of improvements to the service.  We are continuing to monitor service levels around the clock to insure optimal performance.  We appreciate your patience during this time period and thank you for their ongoing support of Xbox Live.

I am still providing regular updates via Twitter.

I am locking comments on this post since I have made a new one

 

 

Posted: Dec 24 2007, 11:21 PM by Major Nelson | with 181 comment(s) |
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Thanks for informing us.

December 22, 2007 10:31 PM [Direct Link]
Braid
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I have already been IMing and calling e. But feel free to message him over LIVE (if you are on.)

December 22, 2007 10:48 PM [Direct Link]
WB Dark Knight
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Sadly, this problem has existed since 4 PM EST. And it's currently 1:44 AM EST and I still cannot log in. I guess people at XOC went home for the holidays.

December 22, 2007 10:48 PM [Direct Link]
Braid
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The XOC is staffed 24/7/365 by engineers.

Don't worry they are on it.

December 22, 2007 10:57 PM [Direct Link]
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Major, could you also tell them to fix the ridiculous login times on xbox.com? It sometimes takes me upwards of 5 minutes to login and access my xbox.com profile, and well as view friends and messages, etc. Thanks

December 22, 2007 11:14 PM [Direct Link]
WB Dark Knight
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I would just like to let Major know that I cannot access account management. This is NOT because of the Live outage because it has happened since the fall update.

The live.com account that was my parent account was deleted and mine cannot be changed to a "graduated" account because it gives me an error when I try to upgrade.

Support says that it isn't their fault and they tell me to talk to the Live.com team. If anyone has had this problem or knows who to talk to then please let me know.

December 22, 2007 11:29 PM [Direct Link]
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Thanks for the word, at least now I know it's not my ISP!

December 22, 2007 11:41 PM [Direct Link]
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Oh well. This just means I'll have to chill out with my girlfriend and listen to her incessantly tell me about her day, and practice my acting as I pretend I care.

December 22, 2007 11:59 PM [Direct Link]
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From what I noticed, I could not sign in to Live from the dashboard, but once I started a game (Puzzle Quest in my case), it suddenly signed me in. Soon as I quit the game, no more Live. Hopefully that info is helpful.

December 23, 2007 12:16 AM [Direct Link]
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Playing Xbox 360 Dashboard
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Thanks Major -- saves a ton of flaming. Had a feeling something was up, but I'm kinda glad it's not my 360 -- just moved it back into the TV room to play Scene it with the fam!

Thanks again, and good luck to the engineers!

Merry Christmas!

-Rocky

December 23, 2007 12:21 AM [Direct Link]
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