Windows Live ID’s and Gamertags

I want to take a moment to talk about Windows LIVE ID’s and Gamertags. Recently,

there have been a few stories about Gamertags becoming unrecoverable. I want to set the record straight, and let you know what is going on, and what we’re doing about it.


What happens:

In the rare case that you DO NOT sign in to Xbox.com or another website that uses Windows LIVE ID (like Hotmail) it is possible that your Windows LIVE ID expires (goes dormant.) 

An Xbox LIVE Gamertag is unrecoverable from the system only when the associated Windows Live ID has become dormant and the Gamertag has been deleted from all Xbox 360 consoles. 

Members with dormant Windows Live IDs can continue to enjoy the benefits of their Xbox LIVE Gamertags on their Xbox 360 consoles, including earning Achievements; however, they will not be able to use their expired Windows Live IDs for activities such as account management on Xbox.com.

 

It is important to note that an Xbox LIVE Gamertag is unrecoverable from the system only when the associated Windows Live ID has become dormant and the Gamertag has been deleted from all Xbox 360 consoles.

What you can do to prevent having any problems:

We recommend that people log into their Windows Live ID on Xbox.com or Xbox LIVE Marketplace on the Web at least once every four months.

 

What we’re doing:

We are actively working on an update that will allow you to link your Gamertag to a new Windows Live ID if one becomes dormant.

If anyone should have an issue regarding their Xbox 360 or Xbox LIVE account should visit xbox.com/support so we can assist you.

 

Comments

  • Blue Thunder28

    This would be nice because my brother wants to change the windows live ID on his gamertag to his usual one so he can use MSN but can’t because he already made a zune tag with his normal one windows live ID and that also apparently counts as a gamertag… and can’t because it says it’s already attached to a gamertag.

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  • Celtic82

    I like that people, of all things, have walked the moon (some believe), yet MS cannot think of a way to have an interconnected product (live and the xbox) actually speak to each other and say that it is not inactive.

    Microsoft amazes all once again with ingenuity and customer service!

    The rumor of the known problem of scratching disks and now this. It seems like they want people to really question how much they care about their customers.

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  • killer rin

    sweet nice update major good thing this is nt a problem for me as i sign into bungie.net everyday… and xbox.com everyday and a manage my acount from xbox.com almost everyday and whenever i sign into xbox live on my gamer tag it signs me onto live messenger so it will be imposible for this to happen…
    good thing to know you guys are trying to do someing like that to relink your gamertag to another email… this is a good thing and a bad thing because if someone finds out your email/pass after your account becomes dormant they can switch your acount over to their email address making it impossible to get it back even with support (that was hardly any help to my r/l friend when someone stoll his account and tried to sell it it got it locked so it couldnt be used and he had to call back like 2 months later (after they did nothing to try to get it back)angry and everything) but what im trying to say is good thing to know you guys are working on something like this.

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  • killer rin

    sweet nice update major good thing this is nt a problem for me as i sign into bungie.net everyday… and xbox.com everyday and a manage my acount from xbox.com almost everyday and whenever i sign into xbox live on my gamer tag it signs me onto live messenger so it will be imposible for this to happen…
    good thing to know you guys are trying to do someing like that to relink your gamertag to another email… this is a good thing and a bad thing because if someone finds out your email/pass after your account becomes dormant they can switch your acount over to their email address making it impossible to get it back even with support (that was hardly any help to my r/l friend when someone stoll his account and tried to sell it it got it locked so it couldnt be used and he had to call back like 2 months later (after they did nothing to try to get it back)angry and everything) but what im trying to say is good thing to know you guys are working on something like this.

    Like

  • MoonKnight

    well that makes me very mad since I called in october relating to my wife’s yahoo account that was not tied to her gamertag anymore. Funny how she can download, play online (free weekend) and behave like she is on a silver account but trying to access her account and it throws the support error. Support says they are looking into it and since it is now four months later and she still has not been fixed, makes it really hard to convince her to get a gold membership if we can’t even get this fixed!

    Like

  • Logic Squirrel

    All hotmail.com and live.com live id’s should be protected accounts when used in conjunction with xbox live. I would of thought that would of been common sense, but i am glad something is getting done about it.

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  • Jaymo1978

    Okay, Major, can you clear this up – I’m understanding a bit more about this problem. From what I understand, the issue of MS Passports expiring has only started in the past six months or so. Individual accounts like Hotmail accounts have always expired after periods of inactivity, but PASSPORTS never used to. But now they DO. So, even if you DO change your Live ID to match your personal email instead of an expiring Hotmail address, your Passport will still expire if you don’t log into a Passport site once every 30 days or so…?

    So, doesn’t it seem like the only SENSIBLE solution to this problem would be to make it so logging into Live through your CONSOLE would count as a login hit on your Passport? That way, people who set up a Passport ONLY for the purpose of using Xbox Live wouldn’t then be required to otherwise needlessly log into a Passport Website?

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  • Sim31

    I agree, signing in on your xbox, should at least keep the account active

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  • SkyyPlum

    This is good to know and while I’ve never had this problem, the past couple days I’ve been having xbox live disconnect problems. I posted a topic on xbox.com and others around the US seem to be having the same problems with just random disconnects the past couple days. Is something going on Major that we should know about because tomorrow I was going to get the lost and damned and enjoy some of the new multi player modes but a little scared to because I don’t want to be disconnected during. Any info would be appreciated.

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  • DesertBear360

    This is the worse policy ever made since Outlook, Outlook Express, and Windows Live Mail external software does not count as logging in on the website. Before they think of doing this policies then they need to take into account users whom use Outlook, Outlook Express, and Windows Live Mail software to access their e-mails instead of using the website.

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