Windows Live ID’s and Gamertags

I want to take a moment to talk about Windows LIVE ID’s and Gamertags. Recently,

there have been a few stories about Gamertags becoming unrecoverable. I want to set the record straight, and let you know what is going on, and what we’re doing about it.

What happens:

In the rare case that you DO NOT sign in to or another website that uses Windows LIVE ID (like Hotmail) it is possible that your Windows LIVE ID expires (goes dormant.) 

An Xbox LIVE Gamertag is unrecoverable from the system only when the associated Windows Live ID has become dormant and the Gamertag has been deleted from all Xbox 360 consoles. 

Members with dormant Windows Live IDs can continue to enjoy the benefits of their Xbox LIVE Gamertags on their Xbox 360 consoles, including earning Achievements; however, they will not be able to use their expired Windows Live IDs for activities such as account management on


It is important to note that an Xbox LIVE Gamertag is unrecoverable from the system only when the associated Windows Live ID has become dormant and the Gamertag has been deleted from all Xbox 360 consoles.

What you can do to prevent having any problems:

We recommend that people log into their Windows Live ID on or Xbox LIVE Marketplace on the Web at least once every four months.


What we’re doing:

We are actively working on an update that will allow you to link your Gamertag to a new Windows Live ID if one becomes dormant.

If anyone should have an issue regarding their Xbox 360 or Xbox LIVE account should visit so we can assist you.



  • padilla21 Live

    thanks for the news major N!



    I use my log in, so this is a non issue for me. I am impressed that you have taken notice of a problem and are fast at work to fix it. Good job!


  • p0yo77

    i have my account linked to a gmail (with net passport obviously) account, is there any chance i can have problems of this kind???


  • w0lrah

    Now will they ever fix it so we can change the Live ID login without messing with the account? I have three years of Connect history and even more XBL tied to a Hotmail account I will never ever use again, and it won’t let me change.


  • Louie

    Fix this problem asap.


  • KefkaticFanatic

    Good work getting right on to fix this.


  • BrarStar

    thanks major


  • Kagai

    Wouldn’t it be better to join the gamertag and LiveID so that anytime you log onto your xbox console it will consider you logged onto your LiveID, that way people won’t have to worry about this issue at all?



    It might come handy in the near future, good job!


  • aka Scratch

    Thanks Major that’s some good info. Another reason to use a memory card and become a part of the forums.


  • SouthPaw

    Just shows you never use Hotmail.


  • A Place for Us

    Does Hotmail (or whatever it’s called now) still expire after 30 days?


  • Vasilii Zaytsev

    Thanks Major, but I’m really surprised that people are having problems. More than four months without checking your email?😐


  • MadPanzerguy

    I mainly just want to know why “” is not a valid email service that can be linked to a Live ID. It irritates me that I’m stuck with it being associated with my now defunct “” email address.


  • AnEternalEnigma

    Now add E74 to the three-year warranty and everyone will be happy.


  • Xbox Sonic

    thanks for explain and advices


  • IconicSoulJA

    I use Gmail. No problems. I use Hotmail for school stuff. Less space needed.


  • DeadMeat1240

    Well, you might want to wait a few days to use the support page. Tonight it seems to be acting wonky too. No one can register a console, start the repair process, or check on repair status.

    Mo problems!


  • XeonFive

    Thanks for clarifying Major. I was always curious as to how that worked since I knew Live addresses go ‘dormant’ after a while.


  • Osty

    If you have any doubts at all about possibly losing the email linked to your Live ID, go change it now. It’s pretty simple to do, and most email addresses will work ( is good).

    1. Go to and log in
    2. Click the “Change” link next to your email address on the page
    3. Choose the “Use your own email address” radio button under “Change your Windows Live ID”
    4. Put in your address and save

    You internal Live ID number will stay the same (so-called PUID, the number that identifies your account), but your login will now be your new email address. I did this a couple years ago and it worked just fine with my Xbox Live account. It’s pretty much seamless.


  • PiNkEyE69

    I have a different problem.
    My sons account’s email account (yahoo, not hotmail) has been deleted but his 360 profile is ok.
    The problem is I can’t change his email to a new one he has because he’s forgot the password to his live id, and the only option if gives you when you try to recover the password id is to send a reminder email to the email account, which no longer exists.


  • JAMS77

    My system has been slow as hell since I got it back. The person on the phone was real nice and understood what I needed done. The computer shit was bunk cause I had to give all the same info over again.




    you can’t change your basic Live ID e-mail address (in my case hotmail). Only an alternative e-mail address. That’s still stupid because I don’t wanna use the hotmail e-mail address for years now and it’s very annoying that you can’t change your Live ID e-mail. So you can only change an alternative e-mail address and the e-mail contact on you Xbox Live account, but that doens’t change the main e-mail address problem *sight*


  • killdavid77

    Is that mean I have to used a new email address for my Xbox Live


  • Denouncer ZA

    “however, they will not be able to use their expired Windows Live IDs for activities such as account management on”

    So does that mean you can’t upgrade to Gold if your membership has reverted to Silver? Or can this still be done through the Xbox dashboard?


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