Xbox LIVE Billing issues (updated: FIXED)

 

Currently, Xbox LIVE members may experience issues related to billing. That means difficulties with account recovery, account management, Marketplace functions and/or making purchases. Users who already have Microsoft Points in their account will be able to redeem them.  Until these issues are resolved, you will also be unable to sign in to Xbox.com, which includes posting in the forums and queuing up downloads on the Marketplace. All other areas of LIVE (matchmaking, friends lists, messaging etc.) are not affected.

 

The engineers are actively working to resolve the issues as quickly as possible. Keep an eye on the Xbox LIVE Status page in the support section of Xbox.com which will be updated when conditions change.

 

Thanks for your patience.

 

Update: The above issues have been fixed.

 

 

 

Comments

  • Monster Warfare

    Glad to hear you are working on it. Hopes it gets up soon, good luck!

    Like

  • RockStar AV8R

    Karma paying y’all back for them $10 family games posted earlier?!?!?!

    Like

  • Grumpy Jedi

    I’m curious how billing *wouldn’t* affect Matchmaking. For example, don’t you need to have a Gold account in order to use Matchmaking? If the billing information is inaccessible, how can Xbox Live confirm that the user is a Gold member?

    I apologize for being a bit presumptuous here. I’m certain folks with a lot more understanding of the system are working on it.

    Like

  • Monster Warfare

    Probably because of the WaW Map Pack I am guessing?

    Like

  • Exu

    Just as well I’ve not bought anything in ages then! =D

    Like

  • peachy001

    Thanks for the heads up Major. While I’m here, cheers for the IE8 info too, I was just going to download it to have a look. I read some of the comments on that thread, man there are some angry people about. Just one other thing while I’m here, why can I never find any stuff on the Market place that you mention on your site etc such as your inside Xbox bits, must be US only.

    Lastly, a flat pizza is surely not a pie. A calzone is close, but then is it a pizza?

    Like

  • Major Nelson

    Billing does not affect matchmaking😉

    Like

  • bottlerocket13

    my fault for not loading up on my microsoft points earlier this week…😦

    Like

  • Grumpy Jedi

    It’s amazing to me how rare these kind of “outages” are. Xbox Live serves millions every day and yet hiccups like this are few and far between. This is why I’ve never batted an eye at the $50 renewal each year. I pay more than that for TV service each *month* and it’s down more often.

    Like

  • CohnBred

    Thanks, Major!

    Like

  • Monster Warfare

    I think the Map Pack Treyarch released has something to do with it.

    Like

  • acsofspades

    My card isn’t working, i called they told me about the issue and that there should be an update to fix it…

    Like

  • Teirdome

    Bummer. Sounds like e is going to have a really rough week.

    Like

  • Mikro

    This Issue wouldn’t have anything to do with the Billing system Update that has to be done so IE 8 and MS billing system play nice with eatch other ? looks like a lot of stuff going on today to update Windows Live ID and Xbox Live too.

    Like

  • Mikro

    Oh Yeah Internet Explorer 8 is out today too http://www.microsoft.com/windows/IE

    Like

  • clarky456

    So what your saying is any time anything relatively popular comes out on marketplace it cripples itself. Good. Good. But it’s still better than PSN – that’s broken all the time.

    Like

  • Crusher 36

    I wonder if we will be getting an update soon? Usually when we have these hiccups they are preparing the service for an update. I guess time will tell. Anyway thanks for the update and hopefully everything gets fixed soon.

    Like

  • Louie

    I was waiting for you to post something about all the issues.

    LOL

    Like

  • KaYotiX

    This sucks…but oh well. Prolly bad karma hitting XBL for the crazy overpriced EA/Hasbro games.

    Like

  • I Yova I

    billing issues? OMG!

    Like

  • Xbudz LIVE

    Damn, i bought a points card today too… arrgh. I want to play my COD maps!

    Like

  • Lucifonz

    Any update on the Midnight Club South Central DLC…or lack of it??

    The playstation store already has it, and the press release has gone out saying its “out now” on the xbox live marketplace and playstation store.

    Whats going on there? Would really appreciate it if you could shed some light on the issue as it seems everyone is completely in the dark

    Like

  • CARNAGE RULES

    @Grumpy Jedi

    …ditto except why are you paying 50.00 for LIVE?

    Like

  • X Ray Hamburger

    Ouch. To the guy with the hiccup theory, spring is coming soon. Perhaps a spring update is coming soon, featuring the Primetime games.

    But I am impressed that this rarely happens, Live is a great service, and I’m glad to pay $30 a year… yes you don’t have to pay $50 if you just take the time and wait for a site like dell or buy.com to sell 12 month cards for as low as $23.

    Like

  • DeathsKamikaze

    EA been having problems today with the big update and ultimate team!

    Been a crazy day for LIVE

    (and yes i know the 2 are completely unrelated)

    Like

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