How to turn off Xbox LIVE account Auto Renewal

 

Update: This feature may not be available in all Xbox LIVE regions.

Each year that your Xbox LIVE membership needs to be renewed and you have a credit card on file with us, we automatically renew the account. We’ve heard from some members that, for a variety of reasons, they’d like the option to turn this off.  I am going to show you how to do this in a few easy steps.

 

  • Sign in to Xbox.com and go to the My Account section.
  • Click the Membership level link on the left.
  • You’ll see a page that has your Membership level, and the end date. Under that, you’ll see your “Automatic Renewal” status.
    Step 1
  • If it reads ON (like the screenshot above) You can click the ON link and you’ll be brought to next page that will let you switch it on or off. (screenshot)
  • Make your selection, then click next.
  • You’ll be returned to your Membership level page, where you can confirm your selection (screenshot)

Hopefully, that will help

Update: This feature may not be available in all Xbox LIVE regions.

 

Comments

  • dreampage

    Now let’s just get one thing straight. If I turn the auto-renewal OFF, and my subscription expires, Microsoft will NOT try to charge my credit card again, is this correct? And when the subscription expires, my account will simply go back to Silver membership. Not suspended, not cancelled, just Silver. Is this correct?

    Like

  • weetibix

    I want to be able to remove my credit card details as the card expired ages ago
    I’m now on my second 12 month subscription card and that is how I will renew in future.
    What is the point in keeping the credit card info and not let me remove it?
    Come on Major we need to be able to delete this info if we want.

    Like

  • Shonk

    I added my cc on xbox1 as you didnt have a choice then
    i have never paid by cc and never will
    the card expired 3 years ago
    but they still insist on keeping it

    Like

  • Logic Squirrel

    Great inclusion,It can be a pain getting connected to customer support sometimes.. thanks Microsoft.

    Like

  • mikee 002

    A step in the right direction but!!
    It’s my credit card so why can’t i remove it?
    Why switch !auto creditcard renewal” back on if i use a prepaid card?

    low money-grabbing shoddy behavior imho!!

    Like

  • Sneeches

    this would have helped me a few months ago when i was on the phone with support trying to get my cc info removed. They finally did it but this feature is long overdue.

    Like

  • Aberfoyle

    You only posting this because when you *call* customer service they bribe you with 500 MS pts to leave it on? Hmm?

    Like

  • Kivlov

    I dont usually get excited, but I could make love to you right now. Thank you so much. My account has been held hostage many times.

    Like

  • Zeuxis

    Major, can you instead show me how I can change my credit card details if I am now living in a different country? ow, you can’t change country details…. fail!

    Like

  • EldonTLH

    @dreampage: That would be correct, yes. Your friends, points, achievements, and whatever you can think of stay exactly the same. Your account merely turns Silver. And if you some day want to renew, just do so and everything’s back to the way it used to be.

    Like

  • PhAnToM x M1L3Y

    @ Photolysis, Your right, thanks.

    Like

  • Casserole

    Looks like MS has it in for me, my subscription ended on the 28th but I wanted to cancel it a few days before (my Xbox had red ringed and I was sending it in for repair), phoned them but it didn’t process until after the account was renewed (account renewal was set to on with no option to change it) for another month. Then a day later this post appears and now account renewal is off – after paying for another month I didn’t want. Sure it’s only £5, but I would have preferred to have the choice of keeping it.

    Like

  • CrypdanCD

    Hey Major I have a complaint, i told my credit card providers that doesn’t accept charges so i my gold subscription couldn’t charge so…. my account was suspended because of this, what do i do?

    Like

  • KEVN38

    Thank you very much. I’ve been waiting for this option.

    Like

  • Ghostwize

    It works! Here I was thinking you had to call the support center. Why was this not made publicly know ages ago? So much easier!

    Like

  • Ghostwize

    Oh I should ask…Why in gods name do I get charged a half a month later when my sub is due?! Every month! Lets say my sub is to renew on July 21st. My card was charged this morning on the 2nd. Happens every month! WTF is up with that?! I’m just gonna buy sub cards from now on.

    Like

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